Automatic Order Status Emails Delayed by Many Hours

  • For around 3-4 days I noticed that when order status changes from new -> to processing or completed, the order notifications emails aren’t delivered to customer immediately. They arrive after around 18 hours or more. What could be the reason for that?

    I made a test order myself and indeed I didn’t get any email after I bought something in my shop. Email would come the next day.

    I checked:

    1.Woocommerce email settings: all notifications are on

      2. Order statuses: are processing or completed

      3. Installed WP Mail Logging: it says all emails were successfully sent, no errors

      I can also add the system’s report here:

      ` WordPress Environment

WordPress address (URL): https://laboratoriazapachu.pl
Site address (URL): https://laboratoriazapachu.pl
WC Version: 8.9.2
REST API Version: ? 8.9.2
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.4
WP Multisite: –
WP Memory Limit: 8 GB
WP Debug Mode: –
WP Cron: –
Language: pl_PL
External object cache: ? Server Environment

Server Info: LiteSpeed
PHP Version: 8.3.0
PHP Post Max Size: 8 GB
PHP Time Limit: 3000
PHP Max Input Vars: 6000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.5.16-MariaDB
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.9.2
WC Database Prefix: wp_
Ca?kowity rozmiar bazy danych: 308.35MB
Rozmiar bazy danych: 268.65MB
Rozmiar indeksu bazy danych: 39.70MB
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rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 dni
Level threshold: –
Log directory size: 659 KB WC Pages

Strona sklepu: #1186 - /
Koszyk: ? Strona nie zawiera shortcode [woocommerce_cart] ani bloku woocommerce/cart.
Zamówienie: #224505 - /kasa/
Moje konto: #224506 - /moje-konto/
Regulamin: #230788 - /regulamin/ Theme

Name: Divi Child
Version: 4.16.0
Author URL: https://www.elegantthemes.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.25.1
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-06-06 15:36:01 +02:00
Options: ?
Notes: 187
Onboarding: completed Action Scheduler

Zakończ: 280
Oldest: 2024-05-06 19:20:21 +0200
Newest: 2024-06-06 13:52:14 +0200

Niepowodzenie: 106
Oldest: 2023-03-16 11:44:04 +0100
Newest: 2024-02-09 13:24:27 +0100

Oczekuj?ce: 2
Oldest: 2024-06-06 22:50:26 +0200
Newest: 2024-06-07 13:52:14 +0200 Status report information

Generated at: 2024-06-06 13:52:50 +02:00
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    Viewing 5 replies - 1 through 5 (of 5 total)

    • Hey there, @himouto! Thanks for contacting us. I’m happy to help you.

      Is this happening with every order regardless of the products ordered and the payment gateway?

      Can you please run a conflict test to see if something external is interfering with this?

      To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

      If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

      — Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

      — Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.

      — It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

      You can find more about this in this guide.

      Please let us know about your findings.

      Have a wonderful day!

      Thread Starter himouto

      (@himouto)

      This issue is happening with every order regardless of products added or payment gateway.

      I did everything as you recommended. I changed the theme to Storefront – issue still there. I turned off all plugins, except Woocommerce – the issue is there. I really have no idea what could be done next?

      Hey, @himouto!

      Thank you for trying the troubleshooting.

      Installed?WP Mail Logging: it says all emails were successfully sent, no errors

      Can you please check the plugin log and check if the email was sent right after the order was completed or if it took a while?

      If the email was sent at the correct time, can you please reach out to your email provider so they can take a look at this?

      Looking forward to your reply.

      Have a wonderful day!

      Thread Starter himouto

      (@himouto)

      Thank you for your message.

      I checked the plugin’s logs and indeed the emails are sent out right after the orders are completed. In the same minute. I contacted my email provider and they said that they are looking into this issue. Actually this issue is only with emails on Gmail. Other email addresses receive notification emails normally.

      Plugin Support ckadenge (woo-hc)

      (@ckadenge)

      Hi there @himouto,

      I checked the plugin’s logs and indeed the emails are sent out right after the orders are completed. In the same minute.?

      Thanks for confirming this for us.

      The issue suggests it may be related to Gmail’s server or settings rather than our plugin.

      While your email provider is investigating, I’d recommend checking out this document to see if you can be able to troubleshoot further from your end.

      Please keep us updated on how it goes.

    Viewing 5 replies - 1 through 5 (of 5 total)
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