Automatic mails don’t send
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I tested automatic mails after optin of my embed form, and it never sends out any mail. It only worked once when I used an actual e-mail address in the “recipient” box. But when I put {email} it doesn’t work. Can you please check what is wrong?
Viewing 6 replies - 1 through 6 (of 6 total)
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Here’s the code:
{ "plugin": { "name": "Hustle", "version": "4.4.6", "network": false }, "timestamp": 1634563894, "attributes": { "module_name": "Coupon code", "module_type": "embedded", "active": "1", "module_mode": "optin" }, "data": { "module_id": "1", "blog_id": "0", "module_name": "Coupon code", "module_type": "embedded", "active": "1", "module_mode": "optin" }, "meta": { "integrations": { "local_list": { "local_list_name": 1 } }, "content": { "module_name": "", "title": "", "sub_title": "<p>\ud83c\udf81 VENTE PRIVEE \ud83c\udf81<\/p>", "main_content": "<p>Pour vous souhaiter la bienvenue sur notre site, nous vous offrons <span style=\"color: #fdb856;\"><u><strong>une remise de 10%<\/strong><\/u><\/span>, valable sur le site entier!<\/p><p>Attention, ce coupon n'est valable que pour un temps limit\u00e9!<!--more--><\/p>", "feature_image": "https:\/\/atelieramant.fr\/wp-content\/uploads\/2021\/09\/cad3.jpg", "background_image": "", "show_never_see_link": "1", "never_see_link_text": "No thanks, I\u2019m not interested!", "show_cta": "0", "cta_label": "", "cta_url": "https:\/\/#", "cta_target": "blank", "cta_two_label": "", "cta_two_url": "", "cta_two_target": "blank", "cta_helper_show": "0", "cta_helper_text": "" }, "design": { "enable_mobile_settings": "1", "form_layout": "two", "style": "minimal", "feature_image_position": "right", "feature_image_width": 50, "feature_image_width_unit": "%", "feature_image_height": 150, "feature_image_height_unit": "px", "feature_image_height_mobile": 18, "feature_image_height_unit_mobile": "rem", "feature_image_fit": "cover", "feature_image_fit_mobile": "cover", "feature_image_horizontal_position": "center", "feature_image_horizontal_position_mobile": "center", "feature_image_horizontal_value": -100, "feature_image_horizontal_value_mobile": "", "feature_image_horizontal_unit": "px", "feature_image_horizontal_unit_mobile": "px", "feature_image_vertical_position": "center", "feature_image_vertical_position_mobile": "custom", "feature_image_vertical_value_mobile": -40, "feature_image_vertical_value": -100, "feature_image_vertical_unit": "px", "feature_image_vertical_unit_mobile": "px", "background_image_width": "", "background_image_width_mobile": "", "background_image_width_unit": "px", "background_image_width_unit_mobile": "px", "background_image_height": 150, "background_image_height_mobile": 150, "background_image_height_unit": "px", "background_image_height_unit_mobile": "px", "background_image_fit": "contain", "background_image_fit_mobile": "contain", "background_image_horizontal_position": "center", "background_image_horizontal_position_mobile": "center", "background_image_horizontal_value": -100, "background_image_horizontal_value_mobile": -100, "background_image_horizontal_unit": "px", "background_image_horizontal_unit_mobile": "px", "background_image_vertical_position": "center", "background_image_vertical_position_mobile": "center", "background_image_vertical_value": -100, "background_image_vertical_value_mobile": -100, "background_image_vertical_unit": "px", "background_image_vertical_unit_mobile": "px", "background_image_repeat": "repeat", "background_image_repeat_mobile": "repeat", "cta_buttons_alignment": "left", "cta_buttons_alignment_mobile": "full", "optin_form_layout": "inline", "optin_form_layout_mobile": "stacked", "form_fields_icon": "none", "customize_form_fields_proximity": "1", "customize_form_fields_proximity_mobile": "1", "form_fields_proximity_unit": "px", "form_fields_proximity_unit_mobile": "px", "form_fields_proximity_value": "10", "form_fields_proximity_value_mobile": 10, "customize_typography": "1", "customize_typography_mobile": "1", "global_font_family": "Comfortaa", "global_custom_font_family": "inherit", "customize_border_shadow_spacing": "1", "customize_border_shadow_spacing_mobile": "1", "use_vanilla": "0", "feature_image_hide_on_mobile": "0", "color_palette": "gray_slate", "customize_colors": "1", "customize_size": "0", "customize_size_mobile": "0", "custom_width": 600, "custom_width_unit": "px", "custom_width_mobile": 600, "custom_width_unit_mobile": "px", "custom_height": 300, "custom_height_unit": "px", "custom_height_mobile": 300, "custom_height_unit_mobile": "px", "customize_css": "0", "custom_css": "", "main_bg_color": "#ffffff", "image_container_bg": "#ffffff", "form_area_bg": "#ffffff", "title_color": "#000000", "title_color_alt": "#ADB5B7", "subtitle_color": "#6f485e", "subtitle_color_alt": "#ADB5B7", "content_color": "#6f485e", "ol_counter": "#ADB5B7", "ul_bullets": "#ADB5B7", "blockquote_border": "#38C5B5", "link_static_color": "#38C5B5", "link_hover_color": "#2DA194", "link_active_color": "#2DA194", "cta_button_static_bo": "#2CAE9F", "cta_button_static_bg": "#38C5B5", "cta_button_static_color": "#FFFFFF", "cta_button_hover_bo": "#39CDBD", "cta_button_hover_bg": "#2DA194", "cta_button_hover_color": "#FFFFFF", "cta_button_active_bo": "#39CDBD", "cta_button_active_bg": "#2DA194", "cta_button_active_color": "#FFFFFF", "optin_input_icon": "#888888", "optin_input_static_bo": "#6f485e", "optin_input_static_bg": "#FFFFFF", "optin_form_field_text_static_color": "#6f485e", "optin_placeholder_color": "#888888", "optin_input_icon_hover": "#888888", "optin_input_hover_bo": "#6f485e", "optin_input_hover_bg": "#FFFFFF", "optin_input_icon_focus": "#888888", "optin_input_active_bo": "#6f485e", "optin_input_active_bg": "#FFFFFF", "optin_input_icon_error": "#e12e2e", "optin_input_error_border": "#e12e2e", "optin_input_error_background": "#FFFFFF", "optin_check_radio_bo": "#B0BEC6", "optin_check_radio_bg": "#FFFFFF", "optin_mailchimp_labels_color": "#FFFFFF", "optin_check_radio_bo_checked": "#4F5F6B", "optin_check_radio_bg_checked": "#FFFFFF", "optin_check_radio_tick_color": "#38C5B5", "gdpr_chechbox_border_static": "#c1c1c1", "gdpr_chechbox_background_static": "#FFFFFF", "gdpr_content": "#666666", "gdpr_content_link": "#333333", "gdpr_chechbox_border_active": "#4F5F6B", 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"#fcebe5", "optin_error_text_border": "#e12e2e", "optin_error_text_color": "#e12e2e", "optin_success_background": "#ffffff", "optin_success_tick_color": "#f2af29", "optin_success_content_color": "#666666", "overlay_bg": "rgba(0,0,0,0.75)", "close_button_static_color": "#ffffff", "never_see_link_static": "#ffffff", "recaptcha_copy_text": "#666666", "recaptcha_copy_link_default": "#666666", "close_button_hover_color": "#ffffff", "never_see_link_hover": "#ffffff", "recaptcha_copy_link_hover": "#999999", "close_button_active_color": "#ffffff", "never_see_link_active": "#ffffff", "recaptcha_copy_link_focus": "#999999", "module_cont_drop_shadow": "rgba(0,0,0,0.4)", "module_cont_border": "#cbb1c5", "layout_header_border": "rgba(0,0,0,0)", "layout_header_bg": "rgba(0,0,0,0)", "layout_header_drop_shadow": "rgba(0,0,0,0)", "layout_content_border": "rgba(0,0,0,0)", "layout_content_bg": "rgba(0,0,0,0)", "layout_content_drop_shadow": "rgba(0,0,0,0)", "layout_footer_border": "rgba(0,0,0,0)", 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"17947fbed66": { "group_id": "17947fbed66", "show_or_hide_conditions": "show", "filter_type": "all", "apply_on_inline": "true", "apply_on_widget": "true", "apply_on_shortcode": "false" } } }, "emails": { "after_successful_submission": "show_success", "success_message": "<h3 style=\"text-align: center;\">Merci! \ud83d\udc9c<br \/>Votre code vous est envoy\u00e9 automatiquement. V\u00e9rifiez votre bo\u00eete spam si vous ne le trouvez pas imm\u00e9diatement.<br \/>Et n'oubliez pas: nos 50 premiers clients feront partis de notre club \"Privil\u00e8ge\" ! Alors ne tardez pas trop \ud83d\ude09<\/h3>", "auto_close_success_message": "0", "auto_close_time": "5", "auto_close_unit": "seconds", "redirect_url": "", "automated_email": "1", "email_time": "delay", "recipient": "", "day": "", "time": "", "auto_email_time": "5", "schedule_auto_email_time": "5", "auto_email_unit": "seconds", "schedule_auto_email_unit": "seconds", "email_subject": "Votre cadeau: 10% de remise sur toute la boutique Atelier Amant!", "email_body": "<p style=\"text-align: center;\">Bonjour!<\/p><p style=\"text-align: center;\">Merci de participer \u00e0 notre vente priv\u00e9e!<\/p><p style=\"text-align: center;\">Voici votre code coupon:<\/p><h2 style=\"text-align: center;\"><span style=\"color: #6f485e;\"><strong>VPRIV10<\/strong><\/span><\/h2><p style=\"text-align: center;\">Rentrez ce coupon lors de votre checkout dans la case appropi\u00e9e.<\/p><h3 style=\"text-align: center;\"><a href=\"https:\/\/atelieramant.fr\/cat\/unique\/\" target=\"_blank\" rel=\"noopener\">Retourner \u00e0 la boutique<\/a><\/h3><p style=\"text-align: center;\">Un probl\u00e8me? <a href=\"mailto:[email protected]\">Contactez-nous par mail.<\/a><\/p><p style=\"text-align: center;\">Happy shopping!<\/p><p style=\"text-align: center;\">l'\u00e9quipe atelier Amant<\/p>", "form_elements": { "email": { "label": "Email", "required": "true", "css_classes": "", "type": "email", "name": "email", "required_error_message": "L'adresse mail n'est pas remplie.", "validation_message": "Merci de rentrer une adresse mail valide.", "placeholder": "Votre adresse mail", "validate": "true", "can_delete": "false" }, "submit": { "label": "Envoyez-moi le coupon!", "required": "true", "css_classes": "", "type": "submit", "name": "submit", "required_error_message": "Your submit is required.", "validation_message": "Please enter a valid submit.", "placeholder": "Subscribe", "error_message": "Une erreur s'est produite. Veuillez r\u00e9essayer.", "can_delete": "false" } } }, "integrations_settings": { "allow_subscribed_users": "1", "disallow_submission_message": "Le coupon vous a d\u00e9j\u00e0 \u00e9t\u00e9 envoy\u00e9! Regardez dans vos spam ou contactez nous si vous n'avez pas re\u00e7u le coupon.", "active_integrations": "local_list", "active_integrations_count": "1" }, "settings": { "auto_close_success_message": "0", "triggers": { "trigger": [ "time" ], "on_time_delay": "0", "on_time_unit": "seconds", "on_scroll": "scrolled", "on_scroll_page_percent": 20, "on_scroll_css_selector": "", "enable_on_click_element": "1", "on_click_element": "", "enable_on_click_shortcode": "1", "on_exit_intent_per_session": "1", "on_exit_intent_delayed_time": "0", "on_exit_intent_delayed_unit": "seconds", "on_adblock_delay": "0", "on_adblock_delay_unit": "seconds" }, "animation_in": "no_animation", "animation_out": "no_animation", "after_close_trigger": [ "click_close_icon" ], "after_close": "keep_show", "expiration": 365, "expiration_unit": "days", "on_submit": "nothing", "on_submit_delay": "5", "on_submit_delay_unit": "seconds", "close_cta": "0", "close_cta_time": "0", "close_cta_unit": "seconds", "hide_after_cta": "keep_show", "hide_after_subscription": "keep_show", "is_schedule": "0", "schedule": { "not_schedule_start": "1", "start_date": "05\/08\/2021", "start_hour": "12", "start_minute": "00", "start_meridiem_offset": "am", "not_schedule_end": "1", "end_date": "05\/14\/2021", "end_hour": "11", "end_minute": "59", "end_meridiem_offset": "pm", "active_days": "all", "week_days": [], "is_active_all_day": "1", "day_start_hour": "00", "day_start_minute": "00", "day_start_meridiem_offset": "am", "day_end_hour": "11", "day_end_minute": "59", "day_end_meridiem_offset": "pm", "time_to_use": "server", "custom_timezone": "UTC" } }, "display": { "inline_enabled": "0", "inline_position": "below", "widget_enabled": "1", "shortcode_enabled": "1" } } }Hi @jonsage
I hope you’re well today!
I’ve imported the popup to my test site and tested it and I can replicate this issue.
It seems that it’s not really about sending mail but rather that Hustle is not even properly saving the recipient configuration here.
Interestingly, I could only replicate this with this particular popup that you provided. I couldn’t replicate it with any existing popup that I already had on site and any new one that I created.
I need to consult that with our developers so I’ve already described the case to them and asked them to investigate it more so please keep an eye on this ticket and we’ll update you here once we only get to know more about why it happens and how to fix it.
Best regards,
AdamAppreciate it Adam, I’ll wait for your reply
Hello @jonsage ,
I just want to update you that the developer is still checking your form and working on it.
kind regards,
KasiaHi @jonsage
I’m sorry for keeping you waiting.
It wasn’t as easy as it seemed at first because we couldn’t really replicate it with other popups. But eventually our developers came up with a patch that seems to be working so if you want to give it a try, please:
– download this PHP file
https://gist.github.com/adczk/d3137fc1ca02747cd2130302c6f5e49c
– make sure that the number (see comment in code) in line no. 69 is matching the ID of the popup in question on your site; you can see popup ID by checking popups shortcode – it’s the same number that’s used in shortcode
– save the file and upload it to the “/wp-content/mu-plugin/” folder of your site’s WordPress installation
– once it’s there, clear all cache on site/server, edit your popup and in the “Emails” section try setting that missing recipient again, update popup and it should be fine.
Best regards,
AdamHi @jonsage
I hope you are doing well and safe!
We haven’t heard from you in a while, I’ll mark this thread as resolved.
Feel free to let us know if you have any additional questions or problems.
Best Regards
Patrick Freitas
Viewing 6 replies - 1 through 6 (of 6 total)
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