Automatic email messages from the Form

  • Resolved webpart

    (@webpart)


    1 year, 9 months ago

    The contact form on our website sometimes sends us messages by email like the one in the example I send.

    They are certainly not caused by manual completion of the form !!!
    They seem to be created automatically.
    How is this possible?

    Recently our email provider barred the messages created in the form.
    Probably because it detected these situations.

    Thank you for your analysis and information.

    Here is the link to the file (image) with an example:

    https://drive.google.com/file/d/1_fmWE7q8Nn8enRgiOwmBQk4sSu979k7m/view?usp=sharing

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey @webpart – Thanks for reaching out!

    I looked into the screenshot, and it appears to be a marketing or spam submission. If see that you’re using reCAPTCHA on the form.

    As you’re still having spam with reCAPTCHA enabled, you can consider increasing the security level of the reCAPTCHA integration on your site.?

    For v2 reCAPTCHA, you can do this by going to your reCAPTCHA account. Then in the settings of your current integration, you can adjust the Security Preference slider.

    And if you’d prefer not to use reCAPTCHA, we have another anti-spam protection feature, hCaptcha. This is a good option if you’d prefer not to sign up for Google’s reCAPTCHA service. Within your forms, hCaptcha will display a checkbox asking users to prove they’re human (much like Google’s v2 Checkbox reCAPTCHA). We have a detailed guide for setting up hCaptcha. 

    Another option you might want to consider is setting up the Akismet anti-spam protection. This option will allow you to integrate  Akismet which is one of the top anti-spam protection plugins on www.remarpro.com to your forms. You should be able to seamlessly set this up by following the instructions here.

    Alternatively, you can consider the third-party plugins such as WordPress Zero Spam or Spam protection, AntiSpam, FireWall by CleanTalk which work out of the box to protect your forms against spam.

    Hope this helps!

    Denis

    (@shagimuratov)

    @webpart here is the guide to start Anti-Spam protection for WPForms with CleanTalk https://blog.cleantalk.org/how-to-protect-your-wpforms-contact-form-using-cleantalk-anti-spam-plugin/

    Let me know if you have any questions.

    Hey @webpart – We haven’t heard back from you since my previous email, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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