Automatic Disconnection & List Syncing Failure

  • Hi Team,

    We are encountering issues with the Constant Contact plugin disconnecting automatically, resulting in newsletter form submissions failing with the error: “No associated list”. This seems to be due to the list not syncing properly whenever the plugin unexpectedly refreshes and reconnects.

    Despite following troubleshooting steps—such as deleting and reinstalling the plugin as recommended—the issue persists. We’re using updated versions of all plugins, WordPress core, and PHP 8.2.

    The error log shows the following message: [2024-11-07T09:54:44.708303+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] []

    Could you please provide support to resolve this issue?

Viewing 1 replies (of 1 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Good day,

    We still have some late testing to do, but this is definitely a situation that we’re hoping to get hardened up in our next planned release, after someone else noted the same issues. Hopefully soon for this, potentially as early as tomorrow, but we can’t make a promise on that.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.