Automatic confirmation email not sending

  • When a new user is created in WordPress, MailPoet automatically recognizes it and creates their mail profile. Your documentation says that the new user is automatically sent an email where they click to confirm that they wish to subscribe to our mail. Our problem is that often this email doesn’t happen. We have enrolled new users and watch their mailboxes for the opt-in message and in many cases it never arrives; even after 24 hours. The initial email is not going to trash or spam folders at their Comcast.net address. There is no helpful error message that it could not be sent. Normal outgoing email is working fine. When we later click on “Resend confirmation email” the email promptly appears in the user’s mail. The Settings checkbox for “Enable Visual subscription confirmation emails” is checked.

    A search of MailPoet’s support docs for “confirmation email failure” says I should check:

    1. Account approval. Our account has been working for 6 years.
    2. Sending Method Issues. We use MailPoet’s Sending Service but the help screen offers no definition of a correct sending method? And, if our domain’s sending method is somehow faulty, why do the resend commands work every time?
    3. Unauthorized Email Address. I have logged into my Mailpoet account and looked at “My Authorized Emails”. Our club has two domains, skimeisters.org and theskimeisters.org. It states: “All emails from your sender domains (theskimeisters.org) are automatically authorized.?????? [email protected]?(authorized)”.
    4. Caching issues: We do not use any special caching plugin.

    Why does the resend confirmation work reliably when the initial automatic send often doesn’t?

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  • Plugin Support Gui A. a11n

    (@guicmazeredo)

    Hi there,

    Thanks for reaching out and for the thorough description of the issue you are experiencing.

    I checked your sender domain and I see it’s correctly authenticated. As the confirmation emails are sent/delivered when you manually click “Resend confirmation email” but often fails to send automatically after a subscription, this is most likely an issue with your task scheduler not triggering the email.

    Can you try switching your Task Scheduler Method to Server-side Cron as per these instructions and see if that resolves?

    Let us know how that goes!

Viewing 1 replies (of 1 total)
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