Automatic alert for double subscription attempt.

  • Resolved newpr2024

    (@newpr2024)


    2 months ago

    Greetings to all of you.

    I would like to thank you in advance for your kind attention to what follows.

    Since I subscribed to MailPoet, I have been carrying out some operational tests.

    I simulated a subscription using the form I created where it offers a coupon code worth 10%.
    My email was then added to the MailPoet subscriber list.

    I then simulated the intention of a customer trying to subscribe again with the same email address. I then received the same email template requesting confirmation of the subscription.

    I am then directed to the usual page that confirms the subscription and informs me that I will be contacted shortly.

    However, no email is sent, since I stipulated in the automation created for sending emails (containing the Coupon Code) to happen only once per subscription associated with 1 email.

    Therefore, I would like to know how to make the MailPoet system somehow notify the customer that he or she is already subscribed (in the process of trying to make more than one subscription with the same name and email), thus avoiding the waste of time and resources in the sequence mentioned above.

    Best regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Lynn J.a11n

    (@lynnjat7)

    Hi there @newpr2024,

    I do understand what you are asking about. This is a grey area for MailPoet as consent comes into play here.

    Because our sign-up forms can often be attacked by spam bots, we have decided not to release information via the sign-up forms as to who is and isn’t subscribed. For example, if a spam bot was trying to verify a list of email addresses and fed them into an unprotected MailPoet form, and then MailPoet provided that spam bot with a list of email addresses that were already subscribed via some sort of confirmation email, this would be a major breach of your subscriber’s privacy.

    To protect those who subscribe to websites using our plugin, we have decided to respond to all enrolments via our sign-up forms by acting as if it is a new enrolment. This prevents any ill-meaning agents from gaining information about your lists or your subscribers via your form.

    As you see, this can sometimes cause confusion for customers that were already signed up, but forgot, and now are signing up again and not receiving the same welcome/intro emails as expected.

    If you would like to send out an email for people who are attempting to sign up again, that lets them know that they are already signed up, this would take custom code and we would recommend reaching out to a developer to make that happen.

    Thread Starter newpr2024

    (@newpr2024)

    Hi @lynnjat7,

    Thank you very much for the explanatory and clarifying information.

    I understand the security logistics undertaken by MailPoet and find it quite plausible.

    Always keep doing your best,

    Best regards.

    Plugin Support Lynn J.a11n

    (@lynnjat7)

    Hi there @newpr2024,

    Thanks for your understanding! I’ll go ahead and mark this thread as solved but please do open a new thread if you have other issues.

    In the meantime, happy mailing!

Viewing 3 replies - 1 through 3 (of 3 total)
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