Automated Sales Tax Not Working

  • Resolved wangdawg

    (@wangdawg)


    3 years, 10 months ago

    I just set up my online store and ran a test purchase to make sure everything was set up correctly. The test order went through fine, and shipping and tax were calculated correctly. Then I got a real order and I noticed that tax wasn’t calculated or collected. I went back to test my website and noticed that tax was only being calculated for the state where my business is located (Nevada). If any other location is inputted, the tax is “0”.

    I have looked through many topic addressing this question, but nothing seems to work. I have activated and deactivated WooCommerce Shipping & Tax, checked my tax settings (tax rates & calculations is enabled, enable automated taxes is checked), and added a shipping class to my products (they didn’t have one before).

    I noticed some people with this problem had a missing table in their database: https://github.com/woocommerce/woocommerce/issues/8147 https://www.dataroots.com/no-tax-in-woocommerce-heres-the-fix/ So I tried to add the wp_woocommerce_tax_rate_locations table with SQL in my phpmyadmin, but it told me I already had the table in my database.

    I’m really confused and don’t know what to do now. I would just input the data manually into a .csv file, but there are so many local sales taxes on top of the state sales taxes that it would take forever. Please help!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    Automated taxes using WooCommerce services will only calculate for the store’s home state, as _most_ stores only need to collect from customers within their state. We certainly aren’t tax experts, so if you aren’t sure where to collect sales tax, this site gives some pointers, while this one provides a nexus assessment. You may also want to reach out to a tax attorney, just to be safe.

    If you do need to collect sales tax for each state, you have two options. First, you can use WooCommerce Avatax or the full TaxJar extension to automatically calculate taxes for each state.
    Alternatively, you can manually enter tax rates into the tax table found at WooCommerce> Settings> Tax. We don’t have a tax table that can be uploaded, so these rates would need to be entered manually.

    Best,

    Ross

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi again,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions!

    Best,

    Ross

Viewing 2 replies - 1 through 2 (of 2 total)
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