Automated Email on Admin Approval

  • Resolved hicksmorley

    (@hicksmorley)


    5 years, 6 months ago

    Hi there,

    We have setup an email to be sent to users once they are approved (“Default Approval Email”) – screenshot: https://prnt.sc/p1coux
    However, once we approve a new user the email is not sent.

    Note 1: We tested multiple email clients
    Note 2: All the other automated emails (including the email on registration) goes through.

    Any idea of what it could be?
    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor etoilewebdesign

    (@etoilewebdesign)

    Hi @hicksmorley,

    What it sounds like is maybe your emails could be getting blocked as spam (at the source, i.e. so they might not even show up in your spam folder). In our experience, we’ve noticed that automatically-generated emails coming from WordPress are often flagged as spam and, as such, don’t get to their intended recipient. Because of this, we recommend using a plugin like WP Mail SMTP, which allows you to set it up so that these automatic emails are sent using an external SMTP server, which authenticates the emails being sent and greatly reduces the chance they’ll end up in the recipient’s spam. Once you download and configure the plugin with the details/credentials of your email server, it has a “send test email” option. Once that works, you can try again to see if you get the email notifications.

    Alternatively, some users of our plugins have told us that simply creating an email address called [email protected] (replace domain.com with your actual domain name) has rectified the issue.

    Thread Starter hicksmorley

    (@hicksmorley)

    Hi @etoilewebdesign

    I appreciate the speedy reply on this. We will try the external SMTP approach and see if that works.

    Thanks for now!

Viewing 2 replies - 1 through 2 (of 2 total)
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