Auto Upgraded Billing?!

Hello @fbcrnl2019,

Thank you for sharing your feedback regarding the auto-upgrade you experienced after exceeding the sessions on your account.

It’s common for premium software providers to auto-upgrade service to continue showing your notifications and using social proof on your site.

We completely understand the importance of having control over your service usage. To address this issue, we are actively working on implementing a feature that will allow you to disable your TrustPulse notifications once you reach your session limit. This way, the upgrade will be fully at your discretion, giving you more flexibility and control over your experience.

In the meantime, I would like to offer you a couple of options to resolve this matter. You can either cancel your TrustPulse service and request a refund, or you can continue using the service with the current upgrade and take advantage of its enhanced features.

In terms of user type filtering and the setup process, I’d like to explore further ways to address your concerns. Could you reach out to [email protected] so we can lend a hand?

Thank you again for bringing these matters to our attention. We genuinely appreciate your feedback, as it helps us in our ongoing efforts to provide the best possible experience for all our users. If you have any further questions or concerns, please do not hesitate to reach out to us directly.

1. It would have been great if you responded to my email before my negative review.
2. Oh so your users have to pay because you can’t develop a plugin correctly. You also could send out a warning email with an option to disable from the email.
   
3. yes refund me please and I guess I’ll restart next month. What a great user experience!
   
4. I’ve talked to your support and limited as many pages as I can but everyone still goes to the home page so unless you can limit by first seen or created I’m still showing it to my existing customers.

Thank you for sharing your concerns with us. We understand your frustration and we sincerely apologize for any inconvenience caused. We appreciate your feedback and the opportunity to address your issues.

We apologize if there was a delay in our response to your email before you left your negative review. We strive to provide timely and helpful support to all our customers, and we regret any miscommunication that may have occurred. I did a search and could not find an account with @fbcrnl2019 as a part of the account name or email. It is possible that your email did not reach our system for some reason. I wanted to request you to kindly send it again.

As for the refund, we understand your request and would be more than happy to process it for you. To ensure the security and privacy of your account, we kindly request that you reach out to us directly via email from your registered email address. This will enable us to discuss the refund details securely and provide you with a seamless experience.

Regarding your feedback about users having to pay due to plugin development issues, we want to assure you that our goal is to offer a high-quality product and provide value to our users. However, we understand that different customers have varying needs and preferences. To accommodate these needs, we are actively working on improvements, including the ability to send warning emails with options to disable TrustPulse notifications directly from the email. Your suggestion is valuable to us, and we appreciate you sharing it.

Once again, we apologize for any inconvenience you have experienced. Your satisfaction is important to us, and we genuinely appreciate your patience and understanding. Please reach out to us directly via email at [[email protected]] from your registered email address, and our support team will assist you with the refund process and any other concerns you may have.

Thank you for your understanding and for giving us the opportunity to make things right. We look forward to resolving these issues and providing you with a better user experience.

• This reply was modified 1 year, 5 months ago by nokafor.

I just noticed you are owned by optinmonster you have plenty of resources to fix this issue you are choosing not to. Your long winded cut and past responses to reviews do no t change that which is why the first page of you “trust pulse reviews” on google is 1 star.