Auto Updates Fatal Error Report

Hi @ardeedee,

Many thanks for reaching out, and sharing details of the fix you determined for the error you encountered. While I’ll certainly check this with the team, can you share details of the error you initially encountered? I ask as we’ve encountered other reports of a fatal error upon updating, and not specifically an auto update. If you can share details of the full error I can check this also, while checking is this error related.

Feel free to share any such error logs privately using this form if you wish. Thanks again for reporting and let me know if you have any questions.

@jamesosborne Thanks for your reply.

Just Done, submitted the form.

Many thanks for sharing your Stack Trace. From reviewing the details I can’t be sure the exact cause, or whether this is related to the mentioned known issue. I can also see some possible conflicts with Themify.

Based on your initial comments it sounds like the plugin is working as expected after you’ve applied your fix? If that is the case, I won’t ask you to provide any further details at present while I check this with the team and report back to you here if that’s ok.

Much appreciated all your great work & support to the plugin.

One more reminder is that the fatal raised after updated from V1.92.0 to V1.93.0. Both the plugins Site Kit & Themify Updater is working fine before that.

And Yes, the plugin is working smoothly after I applied the fix.

Great to hear, many thanks for sharing this. I will be sure to pass on details of your experience to the team this week regardless that all’s working as expected now! Thank you and best of luck with your site.

Hi @ardeedee,

We have the latest version of Site Kit almost ready to ship. This includes a change that will hopefully ensure users such as yourself no longer encounter the fatal error which you reported, based on the same circumstances.

If you have a moment feel can you test out this latest release by downloading the zip file and uploading as a regular plugin? You’ll need to also undo your own fix in order to test this, given you already had the technical expertise to correct this.

It would be great if you can confirm that you no longer encounter the same error as before. Let me know if you have any questions. Thanks again for reporting this!

Hi @jamesosborne ,

I am so glad to let you know that the 1.95.0 version is perfect to solve the problem!

Highly appreciate for your team’s great support and follow-up!!

And we appreciate you’re willingness to check, given it’s very likely something that impacted others also. Can you confirm you no longer encountered the error?

Thanks and Yes, error disappeared.

Glad to hear it! If you run into any further errors, or if you have any Site Kit queries, be sure to get in touch. Thanks again for your willingness to assist, and in turn your contribution to this latest release.