Auto updates disabling plugins

  • Resolved cebcreative

    (@cebcreative)


    2 years, 10 months ago

    Hi there,

    We have had a numnber of incidents over the past month with Easy Updates Premium plugin running updates where key plugins such as ACF (Advanced Custom Fields), Yoast, WooCommerce and CPT (Custom Post Type) have been deactivated after an update breaking websites and throwing critical errors.

    This is obviously causing real problems as it is effectively taking down peoples websites but not producing errors that can be captured by uptime. monitoring software (500).

    We have also noticed that updates sometimes seems to run at random times outside the schedule we have set via Easy Updates.

    Are you able to offer any insight on what the cause of these two issues might be please? Has anyone else had these problems?

    Thanks,
    Charlotte

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi Charlotte,

    Apologies for the late response.

    As of EUM 9.0.11, we’ve released a fix to address the issue regarding plugins being deactivated after an update, and we’ve never heard from our users reporting the issue since then. I think you’re the first one who reports back this issue since we rolled out the fix on Dec 8th, 2021. Is this problem always happening to you when EUM is activated (i.e. in every auto-update that runs on your website)?, does it happen too when EUM is inactive?.

    As for the second issue, which is the random times of updates being ran outside the defined schedule, I think this one is acceptable because a schedule that someone set via EUM is like a timer to prevent updates occurring during a specific period of time, not to make updates running exactly at a specific time, for example if you set the schedule to run daily at 4pm, and the plugin says that Your next scheduled event is at: 2022-01-27 16:00:00, that doesn’t mean updates will always run exactly at that time, there are cases that schedules could be missed due to the fact that no one has loaded a page nor a web crawler (bot) has visited the site. The auto-update fires on a page load, which on high-traffic sites can also cause problems. If a site doesn’t have enough resources, the auto-update process has to wait for a resource to be available, and therefore just sits there. This can cause the auto-update process get delayed for several minutes or even hours.

    Thanks
    Anthon

    We are experiencing this issue too.
    It’s happened across about 20 sites we look after and seems to be the larger plugins that get deactivated.

    The issues we’ve experienced always seem to deactivate WooCommerce and The Advanced Custom Fields plugins.

    What is interesting here is that both those plugins typically take longer to update (when done manually) due to their size of them.

    WooCommerce is a 10MB plugin and ACF is somewhat smaller at 2.7MB – might be a complete coincidence, but it’s those two that typically get deactivated, and we’ve tracked the deactivation to the approx time of the update using EUM logs.

Viewing 2 replies - 1 through 2 (of 2 total)
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