Auto update disabled for pro?

  • Resolved gamepres

    (@gamepres)


    8 months, 1 week ago

    I am using the pro version of FileBird, but support has expired (a 6 months free support was included with the licence), so I guess I need to post here.
    Recently auto-update won’t download the latest version of FileBird, is it because support has expired?
    I don’t mind not having technical support any more, but if you block auto-update this is a different problem. When I bought FileBird Pro it said that I could get “future updates”, but now I can’t.
    Could you please clarify for everyone your policy regarding the Pro version and future updates and auto-updates? (no one is expecting to be forced to manually download future updates after six month of usage)
    If the issue is on my side, what should I do as support has… expired?
    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support mialewp

    (@mialewp)

    Hello @gamepres,

    Good morning!

    Thank you so much for getting back to us.

    We tried to contact you many times via email but it seemed our emails did not reach out to you properly.

    We deeply apologise for this inconvenience, we do support free for all users via email and a live chat section https://tppr.me/s2qcEs. You can contact us here https://ninjateam.org/support/

    Please choose a live chat part then we can continue checking the update issue for you.

    Looking forward to hearing back from you.

    Many thanks!

    Mia

    Thread Starter gamepres

    (@gamepres)

    Dear Mia,

    Thanks, I sent you an email right now (the last one you sent me on 21st for another issue reached me).

    Plugin Support mialewp

    (@mialewp)

    Hello @gamepres,

    Thank you!

    We have already responded your email, please check it. ??

    Plugin Support mialewp

    (@mialewp)

    Hello @gamepres,

    Greetings of the day.

    We would like to inform that this issue has been fixed in the latest version.

    Thank you so much for your efforts.

    Best regards,

    Mia

Viewing 4 replies - 1 through 4 (of 4 total)
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