• Resolved iamandrew

    (@iamandrew)


    Hey guys, I'm not sure what can be wrong because this should be pretty basic - we only need the auto tax feature. Business is in WA and needs to tax only shipments to WA but it doesn't. The verbiage in the help docs does not represent the screens we see within WC. We have a single option on the General tab for "Enable tax rates and calculations" which is of course checked. Then there is nothing like "With taxes enabled, go to WooCommerce > Settings > Tax, select “Enable automated taxes” and Save Changes." on our Taxes tab. 
    
    Additionally, we do not have "The most recent tax requests can be seen on the WooCommerce > Status > WooCommerce Shipping & Tax under the Taxes Log section." that tab either. 
    
    All plug-ins are up to date as of this morning. 
    I don't see many other things to troubleshoot on my own as this should be pretty straightforward. 
    
    Thoughts?
    
    Status report:
    
    
    ### WordPress Environment ###
    
    WordPress address (URL): https://armorind.com
    Site address (URL): https://armorind.com
    WC Version: 8.9.2
    REST API Version: ? 8.9.2
    Action Scheduler Version: ? 3.7.4
    Log Directory Writable: ?
    WP Version: 6.5.4
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: ?
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.2.18
    PHP Post Max Size: 516 MB
    PHP Time Limit: 60
    PHP Max Input Vars: 1000
    cURL Version: 8.7.1
    OpenSSL/1.1.1w
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.23-23
    Max Upload Size: 512 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
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    WC Database Prefix: wp_
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    Database Data Size: 67.26MB
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    ### Post Type Counts ###
    
    attachment: 539
    b2bking_conversation: 1
    b2bking_custom_field: 10
    b2bking_custom_role: 2
    b2bking_group: 8
    b2bking_rule: 36
    custom_css: 3
    elementor_library: 42
    envato_kits: 13
    metform-entry: 38
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    product_variation: 643
    revision: 1056
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    wp_global_styles: 2
    wpf_product_options: 9
    wpforms: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (33) ###
    
    FiboSearch - AJAX Search for WooCommerce (Pro): by FiboSearch Team – 1.28.0
    Astra Pro: by Brainstorm Force – 4.7.0
    Starter Templates: by Brainstorm Force – 4.3.0
    Autoptimize: by Frank Goossens (futtta) – 3.1.11
    B2BKing Core: by WebWizards – 4.6.75
    B2BKing Pro: by WebWizards – 5.0.35
    Element Pack Lite - Addons for Elementor: by BdThemes – 5.6.6
    Disable Admin Notices Individually: by Creative Motion  – 1.3.5
    Elementor Pro: by Elementor.com – 3.21.3
    Elementor: by Elementor.com – 3.21.8
    Envato Elements: by Envato – 2.0.13
    Essential Addons for Elementor: by WPDeveloper – 5.9.23
    MonsterInsights - eCommerce Addon: by MonsterInsights Team – 8.5.4
    MonsterInsights Pro: by MonsterInsights – 8.27.0
    Jetpack: by Automattic – 13.5
    MonsterInsights - Dimensions Addon: by MonsterInsights Team – 2.1.1
    MonsterInsights - Forms Tracking Addon: by MonsterInsights Team – 2.3.2
    MonsterInsights - Page Insights Addon: by MonsterInsights Team – 1.6.0
    WP All Export - WooCommerce Product Export Add-On: by Soflyy – 1.0.3
    WooCommerce Product Options: by WPMajesty – 1.0.5
    Really Simple SSL: by Really Simple Plugins – 8.1.3
    Ultimate Addons for Elementor: by Brainstorm Force – 1.36.33
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.24.3.0
    
    Woo Store Vacation: by MyPreview – 1.9.4
    WooCommerce Stripe Gateway: by WooCommerce – 8.3.1
    WooCommerce Shipping & Tax: by WooCommerce – 2.6.0
    WooCommerce: by Automattic – 8.9.2
    Yoast SEO: by Team Yoast – 22.8
    WP All Export: by Soflyy – 1.4.4
    WP All Import: by Soflyy – 3.7.5
    WP Fastest Cache: by Emre Vona – 1.2.7
    WP File Manager: by mndpsingh287 – 7.2.8
    WPForms Lite: by WPForms – 1.8.8.3
    
    ### Inactive Plugins (0) ###
    
    ### Must Use Plugins (1) ###
    
    Endurance Page Cache: by Mike Hansen – 2.2.1
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    ### Logging ###
    
    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 2 KB
    
    ### WC Pages ###
    
    Shop base: #1613 - /shop/
    Cart: #1614 - /cart/
    Checkout: #1615 - /checkout/
    My account: #1616 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Armor Industrial (Astra Child)
    Version: 1.0.0
    Author URL: https://monopathrecords.com/
    Child Theme: ?
    Parent Theme Name: Astra
    Parent Theme Version: 4.6.13 – 4.7.0 is available
    Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: astra-child/woocommerce/single-product/price.php
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-variation-management
    product-virtual-downloadable
    product-external-affiliate
    product-grouped
    product-linked
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    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
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    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    async-product-editor-category-field
    launch-your-store
    
    Daily Cron: ? Next scheduled: 2024-06-06 23:50:21 -07:00
    Options: ?
    Notes: 129
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 195
    Oldest: 2024-05-06 12:10:25 +0000
    Newest: 2024-06-06 11:15:06 +0000
    
    Failed: 20
    Oldest: 2023-07-05 16:12:48 +0000
    Newest: 2023-10-11 21:08:39 +0000
    
    Pending: 6
    Oldest: 2024-06-06 16:23:41 +0000
    Newest: 2024-06-07 09:17:18 +0000
    
    ### Status report information ###
    
    Generated at: 2024-06-06 04:17:12 -07:00
    

    The page I need help with: [log in to see the link]

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