Auto Sync does not work

  • Resolved exax

    (@exax)


    6 years, 6 months ago

    The auto sync doesn’t not work in my website, only the manual.

    I got a few error logs like the below and then nothing, no errors, no syncing:

    [2018-05-04 05:27:52] ERROR: User Sync > Error subscribing or updating user 19: Bad Request. Member In Compliance State. krue*******@gm***.com is in a compliance state due to unsubscribe, bounce, or compliance review and cannot be subscribed.
    Request: PUT https://us17.api.mailchimp.com/3.0/lists/be790a8d04/members/a54a7f32da4abfcc9cabb409cd041a85 – {“email_address”:”krue*******@gm***.com”,”interests”:{},”merge_fields”:{},”status”:”subscribed”,”email_type”:”html”}
    Response: 400 Bad Request – {“type”:”https://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/”,”title”:”Member In Compliance State”,”status”:400,”detail”:”krue*******@gm***.com is in a compliance state due to unsubscribe, bounce, or compliance review and cannot be subscribed.”,”instance”:”4e2d8dd2-1af3-4f67-9cf4-3ef0ad0a14b2″}

    [2018-05-04 05:28:07] ERROR: User Sync > Error subscribing or updating user 35: Bad Request. Member In Compliance State. dimc**********@gm***.com is in a compliance state due to unsubscribe, bounce, or compliance review and cannot be subscribed.
    Request: PUT https://us17.api.mailchimp.com/3.0/lists/be790a8d04/members/6b99daad00c8c58d7fe40b4355b6133b – {“email_address”:”dimc**********@gm***.com”,”interests”:{},”merge_fields”:{},”status”:”subscribed”,”email_type”:”html”}
    Response: 400 Bad Request – {“type”:”https://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/”,”title”:”Member In Compliance State”,”status”:400,”detail”:”dimc**********@gm***.com is in a compliance state due to unsubscribe, bounce, or compliance review and cannot be subscribed.”,”instance”:”228474dc-d0aa-4fb1-9591-d8592c4cff88″}

    Any ideas?

Viewing 1 replies (of 1 total)
  • Plugin Contributor Lap

    (@lapzor)

    Hi,

    If auto sync doesn’t work that is most likely related to an issue with your wp-cron, for example another cron job that is taking too long to execute that is stuck on top of the queue. You can use a plugin like Advanced Cron manager to look into that.

    Also note that the WP Cron system depends on site visitors to be executed. So for low traffic or development sites you may need to setup an actual cronjob to touch yoursite .com/wp-cron.php every minute, or register your site with an uptime monitor to create some traffic.

    The errors don’t seem to be related to this issue.
    Member In Compliance State: This email is blocked by MailChimp for one reason or another.

    Hope that helps. If you have any questions, please let us know!

Viewing 1 replies (of 1 total)
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