Auto response from agent

  • Resolved coleatkinson1

    (@coleatkinson1)


    5 years, 6 months ago

    Hi there,
    Is it possible to set up an auto-response as soon as they enter chat with an agent? This would be helpful for a physical store with few agents, who might be online but currently busy with another customer.

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  • Plugin Author LiveChat

    (@livechat)

    @coleatkinson1 yes it is possible. Plus, you can customize the first message that is sent to people who initiated a chat.

    If interested, you can have your chats go straight to the queue and it is up to you and your agents to pick them up (read this).

    Thread Starter coleatkinson1

    (@coleatkinson1)

    Where in the plugin can I customize the first message that is sent?
    thanks ??

Viewing 2 replies - 1 through 2 (of 2 total)
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