• Resolved johnny08d

    (@johnny08d)


    Hi,

    presales question.

    Is it possible to auto send message to buyer on Ebay to his Ebay messages with product information (I sell gift certificates/ codes)

    So I want to send them message right away with the code to their Ebay messages and of course their email. Is this possible?

    Also want to mark items shipped once completed in my end of woocommerce.

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  • Plugin Support WP Lab Support

    (@wp-lab-support)

    Hey @johnny08d

    I already answered your ticket you submitted to us, but just in case this is of use for some of our other users, I will also provide my reply here in the forum.

    eBay removed the digital delivery feature as of March 28, 2008. Digitally delivered items must be listed in the Classified Ad Format in the Everything Else>Information Products category only last I researched this.

    You can already set the listing type to classified ads (Only in the Pro version) and select this every thing else category. So you can list downloadable items to eBay with WP-Lister but you cannot actually upload any downloadable file to eBay.

    When an order is placed on eBay with the “create orders” feature enabled (also only available in Pro) -https://docs.wplab.com/article/43-create-orders-in-woocommerce
    the eBay order will be created in Woocommerce. There are settings to enable or disable Woocommerce emails for these eBay orders that have been created in Woocommerce. All you need to do is enable the email that you would like, setup the email in Woocommerce with the download link, and Woocommerce will send the email to the customer with the download link in the email after WP-Lister creates a WC order from the eBay order.

    In regards to tracking information. you can enter the tracking information into the Amazon/eBay shipping details section of the edit order page that will work just fine, as shown in the following screenshot: https://www.wplab.com/wp-content/uploads/2014/09/screenshot-wpla-orders-02.png

    In order for WP-Lister to send tracking to eBay/Amazon the tracking number must be inserted into the “_tracking_number” field of the Woocommerce Shipment Tracking extension. Most users that want an automated system for updating shipping information on orders install the WooCommerce Shipment Tracking plugin and use ship station to have shipstation send the tracking info to that Woocommerce Shipment Tracking plugin which will then have WP-Lister send that tracking data to eBay/Amazon when an order is marked completed (as long as you enable the “Complete sale on eBay automatically” setting on the advanced settings page of WP-Lister for eBay and the “Mark as shipped on Amazon” setting on the general settings page of WP-Lister for Amazon). If you don’t use shipstation, you could simply ship the order, and enter the tracking number into the Woocommerce shipment tracking extension manually, then mark the order as completed in Woocommerce and click update. That would update the Woocommerce order as well as the eBay order or Amazon order.

    You could also (instead) upload a CSV file through WP All Import (or one of the compatible CSV plugins found here: https://docs.wplab.com/article/21-update-inventory-from-csv) that contains tracking details – which you can already do right now, and you don’t even have to use WP-Lister specific meta fields (column names), you can simply use the default fields that are used by the official WooCommerce Shipment Tracking extension: “_tracking_provider” and “_tracking_number” for each order.

    All you have to do is create a CSV file that, when fed to the CSV plugin, will populate those fields with the correct values. We have confirmed that this works with WPAllImport. If you plan on using another CSV plugin then you should give it a try and see if it works. If it doesn’t, you should send us your example file which we can run through the CSV plugin on our own, and take care of adding a few lines of code to WP-Lister so that it would actually send that information to eBay while the CSV plugin is processing the file, a task for which FTP details would come in handy.

    In order for any of the above options to work you must enable the “Create Orders” setting in each WP-Lister plugin so WP-Lister can create WC orders from the eBay and Amazon orders. This will allow you to provide tracking details to those WC orders which will then have WP-Lister send the tracking details to eBay/Amazon as long as you follow the instructions above.

    Kind regards,
    John

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