autmatic password generator to email does not work

Dear WP Community,

I am having problems with the automatuc email for password reset.

Even though I have entered my email details at the prompt I am not recieving a new password to my registered email address. It is strange as this function does NOT work for my .com account; yet it does for my .se account with wordpress.

I have cleared my cookies and cache as well as rebooted my gmail. Still no joy.

I have read the codex pages elsewhere on this site but do not feel confident enough to use one of the other workarounds.

What have I done wrong? What should I do now?

Thanks

The problematic siute I have tried logging in at is https://justinjenk.com/wp-admin