• Resolved yukon4

    (@yukon4)


    This problem began on Sunday FEB 28.

    The Authorize plugin returned an Error 13 saying merchant ID and password were invalid. Then – suddenly – – the Error would go away and orders would begin processing again.

    It was fine for a bit, and now it’s happening again. Error 13 and it’s saying merchant ID and password are invalid or the account is inactive.

    What is going on? Orders are failing and customers are very concerned – – as are WE! HELP!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter yukon4

    (@yukon4)

    To clarify – – – we are getting INTERMITTENT Error 13 issue.

    Sometimes the error will last for hours – all orders FAIL – – and then suddenly “go away” and clear up – – Order process normally again. Help!? What to do?

    Thread Starter yukon4

    (@yukon4)

    NOTE: we phoned and spoke with Authorize and they say they are not even seeing any Error 13’s from their end…..but in our Woocommerce orders section – all the FAILED orders say they are due to Authorize.net Error 13.

    Thread Starter yukon4

    (@yukon4)

    Hmmm, anybody out there? – – I’m wondering whether this forum thread is being moderated? Is there a better venue for tech support for this plugin?

    Plugin Author mohsinoffline

    (@mohsinoffline)

    Resolved via email support query.

Viewing 4 replies - 1 through 4 (of 4 total)
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