Authorization Headers in WP/Gravity/Zap Relationship

  • We are running WP 6.5.2 and keep up on all the updates.

    We cannot update or edit our Zapier add-on to move data from Gravity Forms to Google Sheets because Zapier cannot authenticate the Rest API Key with Gravity on our website.

    We have:

    1. Confirmed Rest API Key is enabled on our website.

    2. Confirmed the Rest API keys were created from a WordPress user with read/write permissions, and confirmed using correct Consumer Key and Consumer Secret.

    3. Error message: “We hit an error adding your new account”.

    4. Gravity Forms support dept said the issue is not a Gravity issue, and pointed out the error on Site Health of our website: “Authorization header is missing.” They said it is a host issue.

    5. Site Health error message: “The Authorization Header is Missing”.

    Per what we found on Google and what Gravity Forms people said, we clicked “Flush permalinks” and then click Save Changes on the next screen, it did not fix the issue.

    IONOS, our web host, checked the domain and site settings on their end and said the “Authorization header is missing” is not a host issue, but a WordPress issue.

    WordPress troubleshooting articles point to a change in coding to bypass or correct the header issue on a WP website. Does someone know how to do this?

    The original Zap is somehow still working to transfer data from Gravity form submission on our website to the original Google sheet, but it cannot be updated or edited, and we cannot create new Zaps from Gravity Forms to any other platforms without authentication.

    The page I need help with: [log in to see the link]

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  • If I understand correctly, the request is generated by the Zapier plugin? As a result, you would actually have to contact their support: https://zapier.com/apps/wordpress/integrations – if they use any WordPress components for this, relevant parameters such as the header are probably not passed there. This can only be clarified by someone who maintains the code of the Zapier plugin – i.e. their support.

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