Authorisation code taking too long to arrive

  • Resolved ramoncassel

    (@ramoncassel)


    2 years, 8 months ago

    Hi, for some reason the email with the 2-factor authentication code takes too long to be delivered to my inbox. By the time I receive it, it had already expired and I can’t access the wp admin. Please let me know how to fix it. It’s a bit urgent please, can’t access the backend. Thanks, Ramon

    • This topic was modified 2 years, 8 months ago by ramoncassel.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author alexandergull

    (@alexandergull)

    Hello @ramoncassel

    The plugin uses your own website SMTP server to send 2FA emails.

    You can check the SMTP logs to see if there is a delay between the 2FA request, an email sending event, an email receiving event.

    Tell us about the results

    Thread Starter ramoncassel

    (@ramoncassel)

    Hey Alex

    Fantastic thanks. We investigated the SMTP side. It seems like the type of encryption from the plugin is causing the delay. I believe there’s no settings to change this and I appreciate it wouldn’t be straight forward for you to change it.

    Would you agree with the above? If so, let me know the recommended approach to enhance the admin security.

    I thought about using something else for 2fa admnin authentications. Also, changing the admin login page URL. But want to hear from you first please.

    Thanks, Ramon

    Plugin Support katereji

    (@katereji)

    Hello @ramoncassel
    Thank you for your feedback.
    I’ve created a task for our developers. We will investigate the issue and will write you back within 3-4 working days.

    Thread Starter ramoncassel

    (@ramoncassel)

    Thanks – looking forward to it.

    Plugin Support amagsumov

    (@amagsumov)

    Hello @ramoncassel

    We need more details to fix the issue.

    Could you please explain what you mean by “type of encryption from the plugin”?

    Thank you!

    Thread Starter ramoncassel

    (@ramoncassel)

    Hello! It is not the type of encryption from the plugin but how it sends the 2FA confirmation emails is different from when a normal email gets sent out.

    How is the validation email structured? How is it different to wordpress, when wordpress site send a notification email from someone who for example, fills in a form?

    It takes a while for the 2fa related emails to get processed by smtp2go, I can literally see the emails get stuck under processing in the SMTP2GO logs, it sends it eventually but it takes longer than 5 minutes.

    So my conclusion is that the 2FA emails has a certain characteristic of composition that it takes some time for SMTP2GO to process before it sends them out.

    Thanks, Ramon

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello, @ramoncassel.
    Thank you for the details. I’ve added them to the task. We need additional time to investigate the issue. We’ll write you back within 3 working days.

    Plugin Support amagsumov

    (@amagsumov)

    Hello @ramoncassel

    We have fixed the problem. All the changes will be included in the next stable release.

    1. Go to WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Security & Malware scan by CleanTalk” —> Deactivate.
    3. After the automatic page refresh finds the plugin again “Security & Malware scan by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
    4. Download the plugin archive from here: https://github.com/CleanTalk/security-malware-firewall/releases/download/dev-version/security-malware-firewall.zip
    5. Go to Plugins —> Add New —> Upload Plugin.
    6. Choose the downloaded archive and press “Install Now”.`

    If the problem still persists, please contact us via our support ticket system:
    https://cleantalk.org/my/support/open

    Best wishes.

    • This reply was modified 2 years, 8 months ago by amagsumov.
    Thread Starter ramoncassel

    (@ramoncassel)

    This is great. Thanks, much appreciated.

    • This reply was modified 2 years, 8 months ago by ramoncassel.
Viewing 9 replies - 1 through 9 (of 9 total)
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