Author Fields wont change

  • Resolved David Pasqualone

    (@ascend2glory)


    1 year, 7 months ago

    This plugin was working great, then it just stopped working correctly. What I mean by that is we have over 50 authors in the system. On a couple of articles we had the wrong author listed. So when we try to change the author via “edit post”, it says it is changed, but will not display any author but the original one it was set too. When I deactivate this plugin the WordPress part works perfectly. It is happening when the plugin is active.

    So for instance, at the link I sent above the WordPress author field is set to Isaac Adams, AND the custom field name is set to “ppma_authors_name” with a value of “praypodgmail-com”. Click update and the author on the live page still shows the original one, Austin Suter.

    Please help and thank you!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 16 through 19 (of 19 total)
  • Thread Starter David Pasqualone

    (@ascend2glory)

    Thanks

    Plugin Support Riza Maulana Ardiyanto

    (@rizaardiyanto)

    My screenshot is when I edit single post.

    Your issue seems complicated more than it sounds. Usually, in this case, we ask our user the login access to the site so we can troubleshoot the code directly.

    Unfortunately, it is only for our pro users who get premium support. And also it’s prohibited in this forum.

    So if you prefer to use the free version instead, what I can suggest is you can try with fresh WordPress installation. And check if you face the same issue. If yes, then it’s a bug on our side, but if no, then it’s an issue that affects your site only.

    Thread Starter David Pasqualone

    (@ascend2glory)

    I will become a pro member. I just need / want this fixed ASAP.

    Also, is this the normal customer service method for Pro too, or is there a direct way to contact customer service?

    Plugin Author Steve Burge

    (@stevejburge)

    Hi @ascend2glory

    Pro members have access to support by email, and we are able to login and check their sites directly.

Viewing 4 replies - 16 through 19 (of 19 total)
  • The topic ‘Author Fields wont change’ is closed to new replies.