Authenticator Disappeared

  • Resolved smack7s

    (@smack7s)


    5 years, 9 months ago

    Hello,

    My website has been using Google Authenticator for over a year now, but the little Google Authenticator box has disappeared from my login page. I’ve disabled, re-enabled, deactivated, reactivated, deleted and re-added, and rolled back to an earlier version, but nothing is working. Please help!

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi, did you update one of your other plugins or theme? Do you have a cache plugin running in your site? If you do, did you check to make sure your cache plugin is not causing this issue?

    Kind regards

    Thread Starter smack7s

    (@smack7s)

    Hi,
    Yes, many plugins have been updated.

    My cache plugin shouldn’t be causing this. It wasn’t updated recently and I have had it installed since before we started using Google Authenticator. They have worked together well for over a year. I have cleared the cache regularly since the issue began, but to no avail.

    Are there any known issues I should be looking out for?

    Sorry for the delay; I wasn’t notified of the reply.

    Thank you!

    Thread Starter smack7s

    (@smack7s)

    Hello Again,

    I read another post where you recommended a different plugin, and I ended up switching so I can just do email-based two-factor authentication. My users have had some confusion with setting up Google Authenticator, and when they switch phones, it’s a nightmare. Thank you for your help, and I really liked your plugin while I used it!!

    Take care

    Thread Starter smack7s

    (@smack7s)

    t

    Hello smack7s, how are you?

    You mentioned above that you are using another plugin for 2FA. Could you tell me what the plugin is?

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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