Authentication unsuccessful, the request did not meet the criteria

  • Resolved Rhand

    (@rhand)


    1 year, 7 months ago

    Getting an error on checkout that there is an authentication issue. Client already updated Microsoft 365 credentials , but this errors still seems to to pop up:

    [Tue Aug 15 06:44:20.912626 2023] [lsapi:warn] [pid 117732:tid 140013677192960] 
[client xxxx:xxxx:1001:xxxx:xxxx:xxxx:xxxx:cd4:xxxxx] [host site.be] Backend log: 
ERROR PostmanWpMail: Exception code=535 message=5.7.139 Authentication unsuccessful, 
the request did not meet the criteria to be authenticated successfully. 
Contact your administrator. [AM0PR01CA0120.eurprd01.prod.exchangelabs.com 2023-08-15T04:44:20.910Z 08DB9B78713A2FDC]\n, 
referer: https://site.be/afrekenen/

    also got this error

    [Tue Aug 15 06:44:30.238824 2023] [lsapi:warn] 
[pid 117732:tid 140013677192960] 
[client xxxx:xxxx:1001:xxxx:xxxx:xxxx:xxxx:xxx:xxxxx] [host hetvlezeke.be] 
Backend log: ERROR PostmanWpMail: Exception code=535 message=5.7.139 Authentication unsuccessful, 
the request did not meet the criteria to be authenticated successfully. 
Contact your administrator. 
[AM0PR04CA0070.eurprd04.prod.outlook.com 2023-08-15T04:44:30.235Z 08DB9A903CA9D8CC]\n, 
referer: https://site.be/afrekenen/
    • This topic was modified 1 year, 7 months ago by Rhand.
    • This topic was modified 1 year, 7 months ago by Rhand.
    • This topic was modified 1 year, 7 months ago by Rhand.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter Rhand

    (@rhand)

    test via SMTP plugin test tool also showed

    5.7.139 Authentication unsuccessful, the request did not meet the criteria to be authenticated successfully. Contact your administrator. [AM4PR05CA0034.eurprd05.prod.outlook.com 2023-08-15T05:33:49.928Z 08DB9ACF44CC04E0]

    Hi @rhand,

    It’s an Office 365 account configuration issue. Follow the below guide and screenshot and configure the account again.

    Please follow this blog here and see the screenshot here.

    Thanks and regards,
    Support Team – WPExperts

    Thread Starter Rhand

    (@rhand)

    Thanks @smakazmi15 . Will check out the guide

    Thread Starter Rhand

    (@rhand)

    Hmm, well all settings like using TLS, SSL, port 587, smtp.office365.com en type SMTP is all good. Authenticated SMTP is also checked for the MS account. Still however seeing

    smtp:tls:login://smtp.office365.com:587 220 AM0P190CA0012.outlook.office365.com Microsoft ESMTP MAIL Service ready at Thu, 17 Aug 2023 01:13:35 +0000
 EHLO hetvlezeke.be
 250-AM0P190CA0012.outlook.office365.com Hello [2a06:2ec0:1::155]
 250-SIZE 157286400
 250-PIPELINING
 250-DSN
 250-ENHANCEDSTATUSCODES
 250-STARTTLS
 250-8BITMIME
 250-BINARYMIME
 250-CHUNKING
 250 SMTPUTF8
 STARTTLS
 220 2.0.0 SMTP server ready
 EHLO hetvlezeke.be
 250-AM0P190CA0012.outlook.office365.com Hello [2a06:2ec0:1::155]
 250-SIZE 157286400
 250-PIPELINING
 250-DSN
 250-ENHANCEDSTATUSCODES
 250-AUTH LOGIN XOAUTH2
 250-8BITMIME
 250-BINARYMIME
 250-CHUNKING
 250 SMTPUTF8
 AUTH LOGIN
 334 VXNlcm5****
 aW5mb0BzcGFybGV***************
 334 UGFzc3******
 U3Bhcj******
 535 5.7.139 Authentication unsuccessful, the request did not meet the criteria to be authenticated successfully. Contact your administrator. [AM0P190CA0012.EURP190.PROD.OUTLOOK.COM 2023-08-17T01:13:45.001Z 08DB9B6E1FAEBA65]

    So will ask client to check Microsoft 365 username and password one more time. Perhaps password is wrong or username is not the one he used and allowed SMTP authentication for..

    • This reply was modified 1 year, 6 months ago by Rhand.
    • This reply was modified 1 year, 6 months ago by Rhand.
    • This reply was modified 1 year, 6 months ago by Rhand.
    Plugin Support M Haseeb

    (@haseeb0001)

    @rhand

    You can configure Office 365 with our assistance. Please create a ticket on our technical support channel so that we can connect you directly with our Technical team. I am looking forward to getting your issue resolved.

    Thanks and regards,
    Support Team – WPExperts

    Thread Starter Rhand

    (@rhand)

    Going to check authorized domains to see if domain we use Post SMTP on is listed. If not we need to add, add email alias and add DNS record.

    Thread Starter Rhand

    (@rhand)

    Turned off plugin for now. Authentication issue does not get clarified as error message is vague and we tried all. Using PHP Mail and WP Mail SMTP on PHP Mail for now. Latter this plugin can probably do too. But what is the point if we cannot use SMTP in the first place?

    Plugin Support M Haseeb

    (@haseeb0001)

    @rhand

    It seems like a configuration issue; You need to share the Post SMTP Settings > Account tab and Message tab screenshot so that I can review it and get back to you with a solution.

    Thanks and regards,
    Support Team – WPExperts  

    Hi @rhand,

    I hope you are doing well.

    We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though,
    Please feel welcome to continue the conversation.

    Thanks and regards,
    Support Team – WPExperts

Viewing 9 replies - 1 through 9 (of 9 total)
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