Authentication unsuccessful

  • Resolved anitabvdo

    (@anitabvdo)


    3 months ago

    Hi Folks,

    As of last week emails are failing authentication.

    5.7.139 Authentication unsuccessful, the request did not meet the criteria to be authenticated successfully.

    Tuesday all was good, as of Thursday emails are failing. There was no update as far as I can see. The password of the email was not changed, so should be correct.

    Love to hear how to solve this!

    Kind regards,

    Anita

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @anitabvdo

    Hope you are doing well.

    Thank you so much for reaching out. We are sad that you have to face this issue. Could you please let us know which Email service provider you are using to configure with Post SMTP, also let us know where and when the above mentioned error message is prompting?

    These details will help us better understand the whole scenario. Looking forward to your response.

    Thanks and regards,
    Support Team – WP Experts

    Thread Starter anitabvdo

    (@anitabvdo)

    Hi Support,

    The service provider is Outlook/Microsoft365. Does this date help: 26 Aug 2024 13:13:08?

    Kind regards,

    Anita

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @anitabvdo

    Thanks for prompt reply, kindly review your Office 365 application. If your Client Secret ID has expired try to generate new Client Secret ID and update it in Post SMTP settings.

    Once you have reverified and carried out above steps, share your feedback with us.

    Thanks and regards,
    Support Team – WP Experts

    Thread Starter anitabvdo

    (@anitabvdo)

    I’m sorry for the confusion. The website was down and I think I replied to you with the wrong information. These are my settings under Connections:

    Transport
    Type: Other SMTP
    Mailer type: PostSMTP

    Transport settings
    Outgoing mailserver hostname: smtp.office365.com
    Outgoing port: 587
    From email: [the email address]
    Safety: STARTTLS
    Authentication: Login

    Authentication
    Username: [the email address]
    Password: [the password]

    There is no field for a secret ID.

    Kind regards,

    Anita

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @anitabvdo

    Thank you so much for updating us. Could you confirm what password you are entering in Authentication?

    We would recommend you to generate an app password and use that, you can review this link on how to generate an app passwords.

    Also, sorry We assumed you are using our Office 365 extension that is why we asked you to regenerate

    Secret ID.

    Do update us with the outcome.

    Thanks and regards,
    Support Team – WP Experts

    Thread Starter anitabvdo

    (@anitabvdo)

    Hi,

    The password used is the password for the mailbox in Outlook client. I will look into your other comment and get back to you.

    Kind regards,

    Anita

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @anitabvdo

    Sure, try to configure Post SMTP with the instructions provided in our last response and share the outcome with us.

    Looking forward to your response.

    Thanks and regards,
    Support Team – WP Experts

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello?@anitabvdo ,

    We hope this message finds you well.

    We are reaching out to follow up on our previous communication, as we haven’t received a response from you. We hope everything is going smoothly on your end.

    Please do not hesitate to contact us if you have any questions or concerns. We are here to assist you.

    Thank you and best regards,

    Support Team
    WP Experts

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello?@anitabvdo ,

    We hope you are doing well.

    We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread.

    Have a great day!

    Thanks and regards,
    Support Team – WP Experts

Viewing 9 replies - 1 through 9 (of 9 total)
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