Authentication Problems

  • Resolved adrianhead1

    (@adrianhead1)


    6 years, 8 months ago

    Since the recent updates on Google Analytics, there is no data being recorded at all. If I authenticate I then get in your reports data from every site where your plugin is installed and not just the one site that I have authenticated.

    This is not what I would want to see as it is then impossible to differentiate the data relative to an individual site.

    I use Analytics on Google far more than your reports in any case but with no data being displayed there that is now impossible.

    I do not understand why in authenticating one site your system now combines data from a whole range of sites and not just the one relative to the specific site GA code.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author chriscct7

    (@chriscct7)

    Hi there,
    When you authenticate, the data returned is the one for the specific view you pick during authentication.

    If you’re having issues, I recommend getting in touch with our support team at monsterinsights.com/lite-support/ so we can take a look and make sure you get sorted out in an expedient manner

    -Chris

    Thread Starter adrianhead1

    (@adrianhead1)

    Thanks. I now see what you mean about the drop down list! As this says “all web data” I assumed it was referring to all data on this site. Now I see I can drop down to pick the single site.

    However, this does not resolve the data issue. I still have nothing appearing on your reports nor in Analytics Google.

    I would send a screenshot but there does not appear to be the option. I have submitted a support request as you have recommended.

Viewing 2 replies - 1 through 2 (of 2 total)
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