Authentication Not Working

  • Resolved basedb1

    (@basedb1)


    7 years, 8 months ago

    Tried disabling All Plugins, pasting as plain text, deleting and reactivating the app from Aweber. Every time, I still get a red x after pasting the code.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author fatcatapps

    (@fatcatapps)

    Hello there,

    If you are getting a red x after pasting the Auth Code, I would suggest generating a new Auth Code and pasting that in to check if it works now. If not, there might be a conflict in between Optin Cat and your currently active theme or other active plugins.

    To search for conflicts, please follow these steps.

    1. First please deactivate all plugins except Optin Cat and see if the issue persists.
    2. If the issue is resolved, reactivate your plugins one by one to see if the issue returns.
    3. If no conflict is found among your plugins, try reverting to a default WP theme like ‘Twenty Sixteen’, or ‘Twenty Seventeen’, and see if the issue is resolved.

    Head here for detailed instructions:
    https://fatcatapps.com/knowledge-base/search-for-conflicts/

    If you find a conflict with a plugin or theme, please let us know which plugin or theme was it and please contact the author of the conflicting software to see if they can fix this.

    Thanks.

    Plugin Author fatcatapps

    (@fatcatapps)

    Hello there,

    Its been a few days since we replied last time. We would like to make sure you’re issue was resolved and wanted to inform you that we would mark this ticket as resolved in a few days if we do not get a reply back in a few days.

    Let us know if you have any other questions.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Authentication Not Working’ is closed to new replies.