Authentication not available as trusona.net is not reachable

  • Resolved Babak Fakhamzadeh

    (@mastababa)


    3 months ago

    Authentication runs through trusona.net. For a few days, this domain appears to be unreachable. The error I get is this:

    gateway.trusona.net’s?DNS address?could not be found. Diagnosing the problem.

    The domain not being available is confirmed here:

    https://downforeveryoneorjustme.com/trusona.net

    Oddly, I can still access the domain when using Safari, where I have Private Relay set up.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support msharma266

    (@msharma266)

    Thanks for sharing your observations, Babak.

    We were made aware of this issue yesterday by other international users and our current hypothesis is that this is a DNS anycast issue in some regions. We are working to find the best resolution or workaround for it.

    I can confirm that our platform and services are all in fact healthy and this is a networking issue.

    We will keep you updated. Thanks again.

    Plugin Support msharma266

    (@msharma266)

    We are tracking this issue on our status page – https://status.trusona.com/

    You may want to follow along there for this issue’s status, as well as for some recommended workarounds.

    Thanks.

    Thread Starter Babak Fakhamzadeh

    (@mastababa)

    Thanks.

    It’s not just iPhone users. Macs also can use Private Relay.

    Plugin Support msharma266

    (@msharma266)

    You are right! I’ll update the guidance to iCloud vs. iPhone. Thanks for raising that distinction.

    Thread Starter Babak Fakhamzadeh

    (@mastababa)

    Here’s another workaround: Opera has a built in VPN, which also circumvents the DNS issue.

    Plugin Support msharma266

    (@msharma266)

    Hi,

    This issue is now resolved.

    The root cause was a false positive in one of the files used by a DNS service provider.

    Thanks for your patience and understanding.

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.

Tags