Authentication failed even though all the correct information entered

  • Resolved jelena1009

    (@jelena1009)


    7 years ago

    I’ve set up the plugin just as explained. I’ve got my Developer Test Key, Test Account Number and
    Test Meter Number, and also I’ve got an email with my Web Services Password.
    Still, when I try to buy on my website, I am getting this information: There are no shipping methods available. Please ensure that your address has been entered correctly, or contact us if you need any help.
    I’ve enabled Debug mode, and this is the problem:
    [Severity] => ERROR
    [Source] => prof
    [Code] => 1000
    [Message] => Authentication Failed
    I’m aware that this means that I haven’t entered correct information when setting up the plugin, but I’ve tried many times, and those are the only account information I’ve got. I have found on your website screenshots of how to know what information goes to what field in plugin settings, and I’ve done it right.
    My shop is shipping from Denmark, and I’ve tried to put some US address to checkout, and also I’ve tried with Danish address, but I’m getting the same message.
    I am using basic, free version of the plugin.
    So, can you please help me solve this problem? I’m working on this for a few days, and I’m pretty tired and helpless.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • xadapter

    (@xadapter)

    Hi jelena1009,

    No worries.
    We will help you configure the scenario. Kindly raise a ticket to our support team so that we can set it up for you.

    Our team will help you.

    Thread Starter jelena1009

    (@jelena1009)

    I have written to your support in the first place, and then I was asked to raise a query here, since it may help a lot of other basic users.

    xadapter

    (@xadapter)

    Hi Jelena1009,

    Thank you for the reply.
    We can take this from the ticket and then after analysis come up with a final resolution in here.

    Can you reply to the ticket or provide me the ticket number so that we can check it?

    Thread Starter jelena1009

    (@jelena1009)

    25638 I think this is the ticket number

    xadapter

    (@xadapter)

    Hi jelena1009,

    We will get back to you immediately.

    Ajay Kumar

    (@smruti123)

    Hi Currently i am using free Fedex plugin. I am not able to fetch price of shipping labels

    xadapter

    (@xadapter)

    Hi Ajay,

    Kindly,
    – Enable debug option in plugin settings page and then place an order from the cart page. You will see a request and response info. Copy this in a text file and send it to us.

    We will analyze the debug response and immediately provide you the solution.

    NOTE : Make sure that you remove the account specific info from the request as this is an open forum.

Viewing 7 replies - 1 through 7 (of 7 total)
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