Auth and Capture

Doesn’t that just mean the buyer left at the checkout page?

Did your customer email you and say that they couldn’t purchase?

Also make sure WooCommerce is updated to the latest. Before this, make a test purchase yourself, can you access the checkout page? if not update WooCommerce and try again.

2tyerd, I do have the latest version of WooCommerce. I’ve been getting orders just fine except for this one, so maybe what you said is what happened that they left while checking out. I sent the customer an email about it and just waiting on a reply.

Running into the same issue here. I’ve gotten two orders like this week. Seems random.

I was just looking at some documentation and it appears that there is an option in the “pro” version that allows you to force auth & capture.

https://yithemes.com/themes/plugins/yith-woocommerce-stripe/

Screenshot – https://www.evernote.com/l/AYyTMuvWfeZAHr93Jv0wb8CkgteNDXgu_CA

Could this be related to not having the pro version?

When I first encountered the issue two weeks ago I did a test order via Chrome incognito mode. When I clicked to place the order after filling in the details, it came up with a page saying “this page does not exist, contact admin”

This was solved when I updated woocommerce to the latest version.

The other reason is they just simply left the checkout. Again do a test order and see if there’s something missing that could’ve caused them to leave.

If you do a test order with out actually paying, check your own order in the dashboard it’ll say the same thing “Authorized only (Not captured yet)”