Hi Esmi, thank you for your reply and help. I did purchase mine from a site with designed templates. I got it from Themeforest and the designer/programmer is WPBandit. They have said this is not a support issue they can answer: https://themeforest.net/item/feather-responsive-portfolio-wordpress-theme/2874150?WT.ac=search_item&WT.seg_1=search_item&WT.z_author=wpbandit. I am up to date on their update, as well as wordpress. I had 2 things that were very important to me, that they do not support: to add an audio player and social media. I have tried plugins for audio and have not been successful in any of them I have tried. I want it to be a music loop that plays automatically, throughout each page (that is what i mean by #audioloopsitewide). They have not supported me because they say it is not in the support guidelines. I guess that means if it is not in the design, it’s not supported. On other issues they have been great. I assumed I would be able to add things in that wordpress had. I am a newbie to wordpess. While I love the design, I have been disappointed to find I can’t utilize some functions wordpress has, but is not in their design. Had I known this, I would not have purchased it.
My other issue was social media icons. They said in the update they will provide more social icons, but that could be months and I need to utilize the ones available now. They do not include all of the icons I need, such as pinterest, instagram, or a facebook ‘like’ button. I was only able to use facebook, twitter and linkedin. I did do a search on wordpress plugins and found what I needed. But they do not work in this template. I have read on their support site that people can customize, to which they do not support and I understand that. But in my research I have found nothing that would help me and I am at wits end because my site launched without some important functionality a couple months ago. I know there is option to customize, but I have NO idea how. I am not a programmer, just a designer.
I hope this all makes sense and sorry about the length!