Audio Player is full page height

  • Resolved taastrategies

    (@taastrategies)


    1 month, 2 weeks ago

    I have created a popup which includes audio and is triggered via button. I have two problems:

    1. The popup displays properly in preview mode. However when triggered from the button, the popup runs full page height. If I then expand it to full screen and then back, it displays properly. I can not figure out why it insists on opening full height when triggered by the button.
    2. The audio clip begins playing automatically; however I need it to run unmuted.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter taastrategies

    (@taastrategies)

    I have resolved #2 by turning off autoplay.

    I have discovered a new problem. There is no sound or sound control on the mobile page although the video plays.

    • This reply was modified 1 month, 2 weeks ago by taastrategies. Reason: New information
    Plugin Support Kim L

    (@kimmyx)

    Hi @taastrategies,

    We checked your popup and saw what you mean.

    Did you set the popup to custom size? Is the height auto-adjusted?

    If yes, could you uncheck that and try setting a specific size? Like this: https://share.zight.com/mXuQxY5n

    Otherwise, you can also use any of the predefined responsive sizes.

    See here: https://share.zight.com/9ZuJom00

    If that doesn’t work, please try to reupload your audio as a proper audio file instead of an .mp4 file.

    I have discovered a new problem. There is no sound or sound control on the mobile page although the video plays.

    We checked your popup using a real mobile device but we saw the sound controls and hear the sounds.

    See here: https://share.zight.com/xQuJwqbB

    Could you confirm this on your end?

    Thread Starter taastrategies

    (@taastrategies)

    Thank you, very helpful. The adjustments did not work until I followed your advice to covert to a pure audio format. The MP3 format behaves properly. I was then able to adjust everything to my liking.

Viewing 3 replies - 1 through 3 (of 3 total)
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