• We have imported all of our products, variations included, into Zettle POS without any problems. Nice!

    However, upon selling products through Zettle in our shop, Woocommerce inventory stock is not updated…

    Most of our products are variable products where stock is calculated by the amount of raw materials through the Atum Product Levels plugin.

    Example: I sell 100g of Tea XYZ through Zettle POS; XYZ raw material stock level in WOO should change from e.g. 5000 to 4900. But it doesn’t change…

    Do you have any advice on how to check what is going wrong?

    Kind regards,

    Simon

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @oldteaseller

    thank you for reaching out to us, we will try to help you resolve this issue.
    Often this issue is caused by conflicts with other plugins, so a good first step would be to disable all other plugins (except for WooCommerce and Zettle) and test the sync from Zettle to WooCommerce again. Before you disable the other plugins, make sure you have a good backup of your site and verify that the stock sync (Z–>WC) does not work when you manually change the stock in Zettle, so you can verify the issue when you have disabled all other plugins.

    If that does not give you any progress, we would like to take a look but will need your system report and you Zettle logs. You can copy the logfiles from here:
    – WooCommerce > Status > Get system report > Copy for support
    – WooCommerce > Status > Logs > select “zettle-pos-integration-\[…\]” in the dropdown and click on view.

    Kind regards,
    Joost

    Thread Starter oldteaseller

    (@oldteaseller)

    Thank you for your quick reply. I will make tests this week and get back to you with my findings.

    Kind regards,

    Simon

    Hi @joostvandevijver

    I am now having the exact same issue

    I have deactivated every lug in and had no luck

    Here is my system report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://greencornerhydroponics.co.uk
    Site address (URL): https://greencornerhydroponics.co.uk
    WC Version: 5.7.1
    REST API Version: ? 5.7.1
    WC Blocks Version: ? 5.7.2
    Action Scheduler Version: ? 3.2.1
    WC Admin Version: ? 2.6.5
    Log Directory Writable: ?
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.24
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 2500
    cURL Version: 7.65.0
    OpenSSL/1.0.2k-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.14-MariaDB-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? wp_remote_get() failed. Contact your hosting provider.
    
    ### Database ###
    
    WC Database Version: 5.7.1
    WC Database Prefix: 4a_
    Total Database Size: 49.45MB
    Database Data Size: 32.97MB
    Database Index Size: 16.48MB
    4a_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    4a_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    4a_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    4a_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
    4a_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    4a_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    4a_woocommerce_tax_rates: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    4a_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    4a_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    4a_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    4a_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    4a_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    4a_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    4a_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    4a_actionscheduler_actions: Data: 1.47MB + Index: 0.92MB + Engine InnoDB
    4a_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    4a_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    4a_actionscheduler_logs: Data: 0.47MB + Index: 0.39MB + Engine InnoDB
    4a_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    4a_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    4a_ebay_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    4a_ebay_auctions: Data: 2.50MB + Index: 0.17MB + Engine InnoDB
    4a_ebay_categories: Data: 1.52MB + Index: 3.28MB + Engine InnoDB
    4a_ebay_jobs: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    4a_ebay_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    4a_ebay_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    4a_ebay_orders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    4a_ebay_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    4a_ebay_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    4a_ebay_shipping: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
    4a_ebay_sites: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    4a_ebay_stocks_log: Data: 2.50MB + Index: 0.00MB + Engine InnoDB
    4a_ebay_store_categories: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    4a_ebay_transactions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    4a_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
    4a_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    4a_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    4a_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    4a_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    4a_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    4a_options: Data: 3.03MB + Index: 0.23MB + Engine InnoDB
    4a_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    4a_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    4a_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    4a_pmxi_images: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    4a_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    4a_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    4a_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    4a_postmeta: Data: 13.25MB + Index: 8.14MB + Engine InnoDB
    4a_posts: Data: 5.52MB + Index: 0.77MB + Engine InnoDB
    4a_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    4a_social_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    4a_termmeta: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
    4a_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    4a_term_relationships: Data: 0.19MB + Index: 0.09MB + Engine InnoDB
    4a_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    4a_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    4a_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    4a_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    4a_wc_admin_note_actions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    4a_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    4a_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    4a_wc_download_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    4a_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    4a_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    4a_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    4a_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    4a_wc_product_meta_lookup: Data: 0.50MB + Index: 0.81MB + Engine InnoDB
    4a_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    4a_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    4a_wc_webhooks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    4a_zettle_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    4a_zettle_woocommerce_id_map: Data: 0.27MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 2782
    blocks: 8
    custom_css: 1
    customize_changeset: 1
    featured_item: 8
    nav_menu_item: 82
    page: 82
    post: 11
    product: 512
    product_variation: 1007
    revision: 346
    shop_coupon: 2
    shop_order: 14
    wpcf7_contact_form: 5
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (4) ###
    
    All-in-One WP Migration: by ServMask – 7.48
    Maintenance: by WebFactory Ltd – 4.03
    WooCommerce: by Automattic – 5.7.1 (update to version 5.8.0 is available)
    PayPal Zettle POS: by PayPal – 1.5.0
    
    ### Inactive Plugins (15) ###
    
    Code Snippets: by Code Snippets Pro – 2.14.2
    Codisto Channel Cloud: by Codisto – 1.3.63
    Codisto Channel Cloud: by Codisto – 1.3.63
    Contact Form 7: by Takayuki Miyoshi – 5.4.2
    Duplicate Page: by mndpsingh287 – 4.4.5
    Facebook for WooCommerce: by Facebook – 2.6.5
    Google Listings and Ads: by WooCommerce – 1.5.0
    Nextend Social Login: by Nextendweb – 3.1.1
    PW WooCommerce Bulk Edit: by Pimwick
    LLC – 2.89
    
    Really Simple SSL: by Really Simple Plugins – 5.1.1
    WooCommerce Stripe Gateway: by WooCommerce – 5.6.0
    WooCommerce Table Rate Shipping: by Bolder Elements – 4.2.1
    WP-Lister Lite for eBay: by WP Lab – 3.0.5
    WP All Import: by Soflyy – 3.6.2
    YITH WooCommerce Wishlist: by YITH – 3.1.1
    
    ### Must Use Plugins (1) ###
    
    StackCache: by Stack CP –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #8 - /shop/
    Basket: #9 - /cart/
    Checkout: #10 - /checkout/
    My account: #11 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Flatsome Child
    Version: 3.0
    Author URL: 
    Child Theme: ?
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.13.3
    Parent Theme Author URL: https://www.uxthemes.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php
    
    ### Action Scheduler ###
    
    Complete: 2,484
    Oldest: 2021-09-23 10:55:15 +0100
    Newest: 2021-10-23 14:32:28 +0100
    
    Failed: 14
    Oldest: 2021-10-15 14:25:26 +0100
    Newest: 2021-10-20 16:03:42 +0100
    
    Pending: 3
    Oldest: 2021-10-23 16:18:51 +0100
    Newest: 2021-10-24 04:00:00 +0100
    
    ### PayPal Zettle POS ###
    
    Onboarding state: onboarding-completed
    Price sync: yes
    Initial sync collision strategy: wipe
    First import: 5:42 am 16 October 2021
    Number of products syncing: 503
    PayPal Zettle VAT: 0
    PayPal Zettle currency: GBP
    PayPal Zettle country: GB
    PayPal Zettle language: en
    PayPal Zettle time zone: Europe/London
    PayPal Zettle contact email: [email protected]
    PayPal Zettle taxation mode: INCLUSIVE
    PayPal Zettle taxation type: VAT
    PayPal Zettle customer mode: LimitedCompany
    
    ### Status report information ###
    
    Generated at: 2021-10-23 14:34:21 +01:00
    

    Do you need anything else?

    Thanks
    Adam

    Thread Starter oldteaseller

    (@oldteaseller)

    Yes, the same with me.

    I also recently tried deactivating all other plugins (except, woo, izettle, and ATUM) without any luck.

    Products whose stock is calculated by the amount of ATUM raw materials (through the Bill of Materials function) do not sync at all – no matter what I try.

    Single products do often sync, but in strange ways. If I sell one single product through iZettle, Woo inventory stock changes are made seemingly at random – sometimes inventory is reduced by either none or one, two, or three items. Even though our iZettle website correctly registers just a single reduction in stock (which then, however, becomes overwritten by the wrong Woo-inventory stock level shortly after).

    Any help will be much appreciated!

    • This reply was modified 3 years, 1 month ago by oldteaseller.
    Thread Starter oldteaseller

    (@oldteaseller)

    Please find below my system report and izettle log for today:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.io-te.dk
    Site address (URL): https://www.io-te.dk
    WC Version: 5.8.0
    REST API Version: ? 5.8.0
    WC Blocks Version: ? 5.9.1
    Action Scheduler Version: ? 3.3.0
    WC Admin Version: ? 2.7.2
    Log Directory Writable: ?
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: da_DK
    External object cache: ?
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.24
    PHP Post Max Size: 32 MB
    PHP Time Limit: 90
    PHP Max Input Vars: 1000
    cURL Version: 7.79.1
    OpenSSL/1.1.1l
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.31-MariaDB-cll-lve
    Max Upload Size: 24 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.8.0
    WC Database Prefix: www_
    Total databasest?rrelse: 556.55MB
    Database datast?rrelse: 539.02MB
    Database indexst?rrelse: 17.53MB
    www_woocommerce_sessions: Data: 1.02MB + Index: 0.05MB + Engine InnoDB
    www_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    www_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    www_woocommerce_order_itemmeta: Data: 0.20MB + Index: 0.23MB + Engine InnoDB
    www_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    www_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_woocommerce_shipping_zone_locations: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    www_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_actionscheduler_actions: Data: 1.06MB + Index: 0.72MB + Engine InnoDB
    www_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_actionscheduler_logs: Data: 2.52MB + Index: 2.94MB + Engine InnoDB
    www_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    www_aioseo_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_atum_bom_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_atum_linked_boms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_atum_order_boms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_atum_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_atum_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_atum_product_data: Data: 0.06MB + Index: 0.13MB + Engine InnoDB
    www_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_comments: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
    www_cpappbk_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_cpappbk_messages: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
    www_eum_logs: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    www_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
    www_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_icl_languages_translations: Data: 0.20MB + Index: 0.17MB + Engine InnoDB
    www_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_icl_mo_files_domains: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_icl_strings: Data: 0.13MB + Index: 0.19MB + Engine InnoDB
    www_icl_string_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_icl_string_pages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_icl_string_positions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_icl_string_translations: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    www_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_icl_translate: Data: 2.50MB + Index: 0.11MB + Engine InnoDB
    www_icl_translate_job: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_icl_translations: Data: 0.19MB + Index: 0.50MB + Engine InnoDB
    www_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_icl_translation_status: Data: 1.34MB + Index: 0.02MB + Engine InnoDB
    www_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_litespeed_avatar: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_litespeed_img_optm: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
    www_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    www_litespeed_url: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    www_litespeed_url_file: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
    www_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_options: Data: 9.03MB + Index: 0.19MB + Engine InnoDB
    www_postmeta: Data: 470.44MB + Index: 5.98MB + Engine InnoDB
    www_posts: Data: 25.05MB + Index: 0.45MB + Engine InnoDB
    www_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_rank_math_analytics_gsc: Data: 2.41MB + Index: 2.59MB + Engine InnoDB
    www_rank_math_analytics_objects: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    www_rank_math_internal_links: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    www_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_termmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    www_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
    www_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_usermeta: Data: 0.16MB + Index: 0.16MB + Engine InnoDB
    www_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    www_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
    www_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    www_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    www_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    www_wfconfig: Data: 2.30MB + Index: 0.00MB + Engine InnoDB
    www_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wffilemods: Data: 9.52MB + Index: 0.00MB + Engine InnoDB
    www_wfhits: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    www_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    www_wfknownfilelist: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
    www_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wflogins: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
    www_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wfnotifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    www_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    www_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    www_wfstatus: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
    www_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wpml_mails: Data: 1.02MB + Index: 0.00MB + Engine InnoDB
    www_zettle_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_zettle_woocommerce_id_map: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 1088
    carousels: 1
    custom_css: 3
    elementor_library: 29
    gift_card: 28
    izettle_purchase: 731
    jetpack_migration: 2
    nav_menu_item: 105
    oembed_cache: 2
    page: 56
    polylang_mo: 2
    product: 161
    product_variation: 102
    revision: 2
    shop_order: 161
    sp_wps_shortcodes: 1
    wcpcsu-custom-post: 1
    wcps: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (37) ###
    
    Query Monitor: af John Blackbourn – 3.7.1
    WPML Multilingual CMS: af OnTheGoSystems – 4.4.12
    AddQuicktag: af Frank Bültge – 2.6.1
    Appointment Hour Booking: af CodePeople – 1.3.25
    ATUM Product Levels: af Stock Management Labs? – 1.6.9
    ATUM Inventory Management for WooCommerce: af Stock Management Labs? – 1.9.5
    Classic Editor: af WordPress Contributors – 1.6.2
    GDPR Cookie Consent: af WebToffee – 2.0.6
    Easy WP SMTP: af wpecommerce
    alexanderfoxc – 1.4.7
    
    Elementor: af Elementor.com – 3.4.6
    Google Listings and Ads: af WooCommerce – 1.5.1
    LiteSpeed Cache: af LiteSpeed Technologies – 4.4.3
    Mailchimp for WooCommerce: af Mailchimp – 2.5.3
    Make Column Clickable Elementor: af Fernando Acosta – 1.3.1
    My Custom Functions: af Space X-Chimp – 4.51
    Shipmondo til WooCommerce: af Shipmondo – 4.0.9
    Rank Math SEO: af Rank Math – 1.0.74
    Shortcode in Menus: af Gagan Deep Singh – 3.5.1
    Simple Banner: af Ryan Petersen – 2.10.6
    Easy Updates Manager: af Easy Updates Manager Team – 9.0.10
    Sucuri Security - Auditing, Malware Scanner and Hardening: af Sucuri Inc. – 1.8.30
    WC Hide Shipping Methods: af Rynaldo Stoltz – 1.5
    Widget Options: af Widget Options Team – 3.7.9
    WooCommerce PensoPay: af PensoPay – 6.2.1
    Variation Swatches for WooCommerce: af Emran Ahmed – 1.1.19
    WooCommerce Multilingual: af OnTheGoSystems – 4.12.1
    WooCommerce PDF Invoices & Packing Slips: af Ewout Fernhout – 2.10.1
    WooCommerce Shipping & Tax: af WooCommerce – 1.25.19
    Woocommerce Side Cart Premium: af XootiX – 3.0
    WooCommerce: af Automattic – 5.8.0
    Wordfence Security: af Wordfence – 7.5.6
    MailChimp for WordPress Multilingual: af OnTheGoSystems – 0.0.3
    WPML String Translation: af OnTheGoSystems – 3.1.10
    WPML Translation Management: af OnTheGoSystems – 2.10.8
    Tilpasset faneblade for WooCommerce: af YIKES
    Inc. – 1.7.7
    
    YITH WooCommerce Gift Cards Premium: af YITH – 3.6.1
    PayPal Zettle POS: af PayPal – 1.5.0
    
    ### Inactive Plugins (5) ###
    
    Akismet Anti-Spam: af Automattic – 4.2.1
    Health Check & Troubleshooting: af The www.remarpro.com community – 1.4.5
    UpdraftPlus - Backup/Restore: af UpdraftPlus.Com
    DavidAnderson – 1.16.62
    
    WP Mail Logging: af Wysija – 1.9.9
    WPML Media: af OnTheGoSystems – 2.6.5
    
    ### Dropin Plugins (3) ###
    
    db.php: Query Monitor Database Class
    maintenance.php: maintenance.php
    object-cache.php: object-cache.php
    
    ### Must Use Plugins (1) ###
    
    Health Check Troubleshooting Mode: af  – 1.7.2
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: DKK (DKK)
    Currency Position: left_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    gift-card (gift-card)
    grouped (grouped)
    product part (product-part)
    raw material (raw-material)
    simple (simple)
    variable (variable)
    variable product part (variable-product-part)
    variable raw material (variable-raw-material)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop basisside: ? Sidens synlighed skal v?re offentlig
    Kurv: #314 - /basket/
    Checkout: #315 - /checkout/
    Min konto: #11048 - /min-konto-2/
    Vilk?r og betingelser: #5614 - /vilkaar_betingelser/
    
    ### Theme ###
    
    Name: Storefront Child
    Version: 1.0.0
    Author URL: 
    Child Theme: ?
    Parent Theme Name: Storefront
    Parent Theme Version: 3.9.1
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 1.535
    Oldest: 2021-09-22 16:21:42 +0200
    Newest: 2021-10-23 15:41:01 +0200
    
    Failed: 471
    Oldest: 2021-01-24 01:56:49 +0100
    Newest: 2021-10-21 11:25:20 +0200
    
    Pending: 5
    Oldest: 2021-10-23 16:10:30 +0200
    Newest: 2021-10-25 15:47:20 +0200
    
    ### PayPal Zettle POS ###
    
    Onboarding state: onboarding-completed
    Price sync: yes
    Initial sync collision strategy: merge
    First import: 0:31 13. oktober 2021
    Number of products syncing: 58
    PayPal Zettle VAT: 25
    PayPal Zettle currency: DKK
    PayPal Zettle country: DK
    PayPal Zettle language: da
    PayPal Zettle time zone: Europe/Copenhagen
    PayPal Zettle contact email: [email protected]
    PayPal Zettle taxation mode: INCLUSIVE
    PayPal Zettle taxation type: VAT
    PayPal Zettle customer mode: Partnership
    
    ### Status report information ###
    
    Generated at: 2021-10-23 16:08:08 +02:00
    

    izettle log:

    2021-10-23T13:34:40+00:00 INFO Received Webhook: InventoryBalanceChanged
    2021-10-23T13:34:40+00:00 INFO Attempting to update stock of product 8849 with an amount of 0
    2021-10-23T13:34:41+00:00 INFO Attempting to update stock of product 8848 with an amount of -1
    2021-10-23T13:34:41+00:00 INFO Attempting to update stock of product 10179 with an amount of 0
    2021-10-23T13:34:41+00:00 INFO Attempting to update stock of product 10178 with an amount of -1
    2021-10-23T13:35:41+00:00 INFO Received Webhook: InventoryBalanceChanged
    2021-10-23T13:35:41+00:00 INFO Attempting to update stock of product 8849 with an amount of 0
    2021-10-23T13:35:42+00:00 INFO Attempting to update stock of product 8848 with an amount of -1
    2021-10-23T13:35:43+00:00 INFO Attempting to update stock of product 10179 with an amount of 0
    2021-10-23T13:35:44+00:00 INFO Attempting to update stock of product 10178 with an amount of -1
    2021-10-23T13:36:45+00:00 INFO Received Webhook: InventoryBalanceChanged
    2021-10-23T13:36:45+00:00 INFO Attempting to update stock of product 8849 with an amount of 0
    2021-10-23T13:36:45+00:00 INFO Attempting to update stock of product 8848 with an amount of -1
    2021-10-23T13:36:45+00:00 INFO Attempting to update stock of product 10179 with an amount of 0
    2021-10-23T13:36:46+00:00 INFO Attempting to update stock of product 10178 with an amount of -1
    2021-10-23T13:37:49+00:00 INFO Received Webhook: InventoryBalanceChanged
    2021-10-23T13:37:49+00:00 INFO Attempting to update stock of product 8849 with an amount of 0
    2021-10-23T13:37:50+00:00 INFO Attempting to update stock of product 8848 with an amount of -1
    2021-10-23T13:37:50+00:00 INFO Attempting to update stock of product 10179 with an amount of 0
    2021-10-23T13:37:50+00:00 INFO Attempting to update stock of product 10178 with an amount of -1
    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @oldteaseller

    the idea behind the request is to deactivate all other plugins (except for WooCommerce and Zettle) to see if the issue is with the plugin or a conflict with another plugin. For this you really also need to deactivate ATUM, otherwise the outcome does not help us.
    If the problem exists without ATUM, we need to take a closer look into your environment. If it does not exists without ATUM active, we need to take a look into ATUM and see if there is anything we can do to resolve the ATUM conflict. Please see if you can still do this.

    @thegreencorner you should probably not follow this thread, since you do not even have ATUM in your active plugin list. Please open a new thread here or open a ticket with our service desk following these instructions: https://zettle.inpsyde.com/docs/request-support/

    Kind regards,
    Joost

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘ATUM Inventory-controlled variable product stock not syncing’ is closed to new replies.