• Resolved lawnmowerdeadman

    (@lawnmowerdeadman)


    Suddenly I can’t update the attributes.
    When the attribute is updated, everything is deleted, and it will not be reflected even if it is edited after that.

    At the same time, you can no longer edit the brief description of the product.
    Even if you edit and update, it is not updated and remains in the state before editing.

    Please help me.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    I haven’t heard of issues around updating attributes or the product description, but it sounds like there’s a piece of code conflicting with the back end of your website. The next step here is to find out where that code is coming from.

    I’d start by checking the console to see if there are errors which point you in the right direction. Here’s how to get started:

    Using Your Browser to Diagnose JavaScript Errors

    If that doesn’t give any helpful info, your next best option is to test your site for conflicts. Here’s how to test:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter lawnmowerdeadman

    (@lawnmowerdeadman)

    Thank you for your reply.
    After that, I registered a new product and it was registered without any problems.
    There was no problem with attributes.
    I deleted the product page where the problem occurred due to duplicate sku and other reasons.
    If the same symptom appears, check it according to the answer.
    I’m really thankful to you.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    I’m glad you found a way to solve this, thanks for letting us know!

Viewing 3 replies - 1 through 3 (of 3 total)
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