Attempts to connect account

  • I would like to try out your new plugin, but unfortunately I can’t log in. I go to the settings page of your plugin and try to connect stripe. I am redirected to stripe and enter all my details and follow the next steps. Finally, I click on “connect now” to complete the process on the stripe website. Then I am redirected back to woocoomerce or WordPress, but I am still not logged in.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter limeswebsystems

    (@limeswebsystems)

    • I have already tried it with different browsers
    • I have already reinstalled the plugin
    Plugin Author Stripe Tax

    (@stripetax)

    Hello,

    Thank you for reporting the issue. We are currently looking into it and will get back to you with a response as soon as possible.

    We appreciate your patience.

    Best regards,
    The Stripe Team

    Plugin Author Stripe Tax

    (@stripetax)

    Hello,

    Thank you for your patience as we investigate the login issue you’re experiencing. To assist us in resolving this matter more efficiently, could you please provide us with a screen recording of the steps you are taking to log in? If that’s not possible, any screenshots or details about the error messages you receive would be greatly appreciated.

    Your input will help us identify and rectify the issue more quickly.

    Thank you for your cooperation.

    Best regards,
    The Stripe Team

    Thread Starter limeswebsystems

    (@limeswebsystems)

    Yes, here is the video:

    Plugin Author Stripe Tax

    (@stripetax)

    Hello,

    Thanks for your patience while we’ve been looking into the issue you reported. We’ve been trying to recreate the problem on our end, but haven’t had any luck so far. To help us get to the bottom of this, could you please check a few things for us?

    1. In your WordPress admin panel, please go to this page: /wp-admin/admin.php?page=wc-status&tab=logs Take a look at the logs and see if anything looks out of the ordinary.
    2. While you’re in the WordPress admin area, open up your browser’s developer tools (usually by pressing F12 or right-clicking and selecting “Inspect”).
    3. In the developer tools, click on the "Console" tab. Do you see any error messages or warnings there?
    4. Then, click on the "Network" tab. Refresh your page and see if any requests fail. If they do, could you check what the response says?

    If you spot anything interesting during these steps, please let us know. Your insights will really help us figure out what’s going on and how to fix it.

    We appreciate your help with this!

    Best regards,?
    The Stripe Team

Viewing 5 replies - 1 through 5 (of 5 total)
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