Attachments not appearing/broken

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  • Hi:

    Can you please be more specific? Are you not seeing links to the attachments? Or are you clicking on an attachment and its not showing? More specificity would help a lot in figuring out the first troubleshooting steps.

    Thanks.

    Thread Starter Benjamin

    (@ben_dajao)

    I’m clicking the attachment and it’s not showing. But I suspect this is an access error on the server. Errors I get –
    PHP Warning: readfile(/wp-content/uploads/awesome-support/ticket_422/amanda_galluzo.jpg): failed to open stream:

    Hi:

    You can try one option to try to work around this. GO to TICKETS->SETTINGS->ADVANCED and turn on the option for “Do Not Mask Attachment Links”.

    This wouldn’t help on your existing tickets but might help on attachments that are used on new tickets.

    Thanks.

    Thread Starter Benjamin

    (@ben_dajao)

    Thanks, it worked.

    Hi:

    Glad to hear it!

Viewing 5 replies - 1 through 5 (of 5 total)
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