Attachment Upload Fields Gone After Update

  • Hi!

    It seems after the recent update, the Attachment “Browse/Upload” fields are no longer showing. We have a form here that we built with attachment fields that had been working, but now they are just labels, and the “Browse/Upload” elements are gone:

    https://paradisemedicalgroup.com/careers/

    There used to be two fields for attachments located where you see these two items:

    UPLOAD CV
    UPLOAD LETTER OF INTEREST

    Here is what the source code now looks like:

    <div id="fscf_div_clear2_4" style="clear:both;">
  <div id="fscf_div_field2_4" style="clear:left; float:left; width:99%; margin-right:10px;">
    <div  id="fscf_label2_4" style="text-align:left; padding-top:5px;">
	  <label style="text-align:left;" for="fscf_field2_4">UPLOAD CV</label>
    </div>  </div>
</div>

<div id="fscf_div_clear2_6" style="clear:both;">
  <div id="fscf_div_field2_6" style="clear:left; float:left; width:99%; margin-right:10px;">
    <div  id="fscf_label2_6" style="text-align:left; padding-top:5px;">
	  <label style="text-align:left;" for="fscf_field2_6">UPLOAD LETTER OF INTEREST</label>
    </div>  </div>
</div>

    We tried generating a brand new attachment field from scratch, and those generate only a label without the actual attachment “Browse/Upload” field as well.

    Please let us know how we can get this field working again?

    Thank you!

Viewing 10 replies - 1 through 10 (of 10 total)

  • Hi, do you have a cache plugin installed in your site?

    Thread Starter AMedia

    (@abramarket)

    Hi!

    No there is actually not a caching plugin installed in this site.

    Can you disable and enable the plugin. Then check to see if the attachment field is displayed. Did you also happen to update any other plugins or theme?

    • This reply was modified 7 years, 7 months ago by mbrsolution.
    Thread Starter AMedia

    (@abramarket)

    Hi!

    1. We disabled and re-enabled and the fields are still gone

    2. We did not update any other plugins this morning, only Fast Secure Contact Form. Our most recent update of another element was last week we updated the WordPress Core to 4.8.1, but nothing else since then

    Thank you for reporting back.

    Just one more test, can you check one of WordPress default themes like Twenty Fifteen or Sixteen on the backend. Then carry out a test and let me know if the attachment field is displayed or not.

    Kind regards

    Thread Starter AMedia

    (@abramarket)

    Hi!

    We reverted to the Twenty Seventeen Theme and the Twenty Sixteen Theme and the issue is still present on both – no “Browse/Upload” fields on any theme. ??

    Again, these fields used to be present and working great in this theme as it is until the update of the plugin this morning. So it seems to have been triggered by the latest direct update of Fast Secure Contact Form?

    Is there somewhere we can download the previous version prior to this update to confirm?

    Thank you!

    Hi, check the following link. Go towards the end of the page and you will have the option to download a previous version.

    The plugin developer will investigate further this issue.

    Thank you

    You might check for this problem.
    https://www.fastsecurecontactform.com/settings-cannot-be-saved

    Thread Starter AMedia

    (@abramarket)

    Hi!

    We reverted back and that did not solve the issue.

    So now the only other change seems to be the update to the most current version of WordPress. Has this plugin been tested with the latest WordPress Core update that rolled out last week?

    Thread Starter AMedia

    (@abramarket)

    Hi again,

    We just figured out what the issue is ??

    Our host requires us to have the form set to PHP – it will not work if it is set to WordPress – it will not send the form at all, the PHP is a hard requirement. So is there no way for this form to allow attachments with the PHP setting?? We cannot use the WordPress setting so we’re not sure what to do?

    • This reply was modified 7 years, 7 months ago by AMedia.
    • This reply was modified 7 years, 7 months ago by AMedia.
Viewing 10 replies - 1 through 10 (of 10 total)
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