Attachment problem!

  • Plugin Author mbnoimi

    (@mbnoimi)


    7 years, 9 months ago

    After upgrading osTicket and “Key4ce osTicket Bridge” all the users unable to upload attachments during ticket creating as shown below but on reply message the users able to upload the attachments!!!

    shcreenshot

    Screenshot

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author mbnoimi

    (@mbnoimi)

    It seems “Key4ce osTicket Bridge” destroyed my website as shown below!

    https://github.com/osTicket/osTicket/issues/3689

    BTW, I can browse tickets form WP but I no longer able to access https://xxxx/tickets/scp/login.php

    • This reply was modified 7 years, 9 months ago by mbnoimi.
    Plugin Author m.tiggelaar

    (@mtiggelaar)

    Hello,

    I can’t say i can reproduce your attachment issue on our live sites. (i tried on several).

    as for the github issue: your referencing a session table with duplicate keys.
    our plugin doesn’t create sessions (thats the login aspect of osticket it self).

    The solution to your issue should be relatively easy. do a SQL search for: 717ll8at7jvse92gr2799tjtm3 and remove it (or to be safe you can try renaming it).

    Regards,
    Marco

    Plugin Author mbnoimi

    (@mbnoimi)

    I can’t say i can reproduce your attachment issue on our live sites. (i tried on several).

    I’ll try to record a video for this issue but when my website up!

    The solution to your issue should be relatively easy. do a SQL search for: 717ll8at7jvse92gr2799tjtm3 and remove it (or to be safe you can try renaming it).

    All the users has same problem with duplicate keys so removing the duplicate keys isn’t the right choice.

    Plugin Author m.tiggelaar

    (@mtiggelaar)

    alright,

    As far as duplicate key: i don’t think there’s much alternatives but to remove the duplicate(s). only alternative that comes to mind would be adjusting the scripts which then allows duplicate results but that wouldn’t be safe.

    Plugin Author mbnoimi

    (@mbnoimi)

    Thanks @mtiggelaar I wish to get more help from osTicket guys.

    Plugin Author m.tiggelaar

    (@mtiggelaar)

    No problem.
    Let me know if you need any further help resolving the issue. i personally would just work on removing duplicates (i assume a complication during an upgrade script of osticket, or atleast we had that once a long time ago).

    Once removed i assume it’s cleared.. optionally you can consider wiping the sessions table in it’s entirely but don’t do what without backup up 100% (it might work but it might destroy db completely).

    Plugin Author mbnoimi

    (@mbnoimi)

    Below you can see a video shows how this problem occurs:
    https://sendvid.com/cno5zjkh

    Plugin Author mbnoimi

    (@mbnoimi)

    It seems sendvid service has a problem. Try to get the video from
    https://we.tl/eIfqi60YSO

Viewing 8 replies - 1 through 8 (of 8 total)
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