Attachment broken on Order Complete email but works on Processing email

  • Resolved lcrdd

    (@lcrdd)


    3 years, 9 months ago

    The product attachment works great on the order complete screen and the processing email from WooCommmerce.

    But the attachment is broken in the Order Complete email. When you click the button to download the attachment, there is an error page that reads:

    Redirect Notice
    The previous page is sending you to an invalid url (https://?attachment_id=567&download_file=5d0269fb22aed&wcpoa_attachment_order_id=5054).

    If you do not want to visit that page, you can return to the previous page.

    —

    See link on this post when logged in for a screen recording of this process.

    Here is a screenshot of the attachment settings.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Hitendra Chopda

    (@hitendra-chopda)

    Hello there,

    Thanks for contacting us.

    I think it is your site specific issue due to a permission issue or might another plugin or current theme conflicting with us.

    Can you please share your system report status with us so we can check your environment with all the activated plugins and themes?

    For system report go to: Woocommerce > System status > Get system report and paste it here.

    We will review it in detail and get back to you.

    Regards,
    Hitendra & Dotstore Team

    Thread Starter lcrdd

    (@lcrdd)

    Hi, I appreciate your response. I’ve been doing more testing and I can’t reproduce this issue any longer, so I think it may have been solved by a combination of several updates (or by magic) :). Thanks.

    Plugin Support Hitendra Chopda

    (@hitendra-chopda)

    Great! lcrdd, thanks for the update.

    I’m going to mark this as resolved.

    If you have any further questions, you can start a new thread.

    Regards,
    Hitendra & Dotstore Team

Viewing 3 replies - 1 through 3 (of 3 total)
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