Works great but slow support

  • After a recent update this is pulling from the wrong feed. Tried contacting support twice now through the plugin support page. There was no confirmation email, or response at all for over a week now.

    Used to work well but I guess I need to look elsewhere now.

    Edit: After investigating further, I found that my second inquiry indeed had a response but had been marked as read in my shared email by a colleague. My original inquiry was made on 2/21/22, but never received a response until I made a second inquiry on 3/1/22.

    I apologize for the error on my side and have changed my rating. It is still a little frustrating that it took creating a second ticket to finally get a response to the first.

    • This topic was modified 2 years, 9 months ago by frgtech.
    • This topic was modified 2 years, 9 months ago by frgtech.
Viewing 3 replies - 1 through 3 (of 3 total)
  • smashballoonnotifications

    (@smashballoonnotifications)

    Hi @frgtech,

    I’m really sorry to hear about this. It sounds like your support requests either didn’t reach us for whatever reason, or our replies didn’t reach you. I’m so sorry about that! If you can provide some information so that I can search for the ticket in our system then I can find out what happened here.

    I really apologize for any frustration caused. We really pride ourselves on providing excellent and fast support to all of our users, whether they are using the free plugin or Pro version, so hopefully you don’t think that this wasn’t us neglecting your request at all. If you check out some of our other reviews you can hopefully see that we always go above and beyond to take care of our users.

    In light of this issues, I will be changing the confirmation message on our support form to list some other ways to contact us in case you didn’t receive the confirmation email, as you didn’t. You can always reach out to us here on www.remarpro.com in the support forum, directly to our support email (which is shown on the support request confirmation page), or via our social media channels (Facebook, Twitter, or Instagram).

    Again, I really apologize for the issue, and if you’d like me to try to look up your previous request, or if you can resubmit your request through any of the above channels, then we’d love to help!

    John

    Thread Starter frgtech

    (@frgtech)

    Hi John,
    I’ve edited my review and rating. I did find an error on my side which I noted in my review.

    I haven’t tried the proposed fix yet to my issue, but wanted to fix my rating immediately after realizing the error on my side. I will work with the technician that replied to complete the fix.

    Thanks!

    Plugin Author smashballoon

    (@smashballoon)

    We really appreciate that frgtech, and I really apologize again for the issue!

    John

Viewing 3 replies - 1 through 3 (of 3 total)
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