Atributos desaparecidos
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Buenas tardes,
Mi tienda online tiene como filtros los atributos de mis vinos. Sin embargo, ahora han desaparecido. En la ficha de cada producto salen estos atributos pero estos productos ya no aparecen dentro de la fichas de atributos (adjunto imágenes).
Es raro, los atributos que salen en la ficha de cada producto no se visualizan como antes. Por ej: no sale el desplegable de cada atributo. Es como si no estuvieran enlazados.
https://www.dropbox.com/t/P2Vf6OhAGb4TfmMD
The page I need help with: [log in to see the link]
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Hello @alvarodux,
If I understand you correctly, you have some missing attributes that are rendered in the product itself but not in the dedicated attributes tab.
Can you please navigate to WooCommerce > Status > Tools and click the following option?
Link to image: https://i.imgur.com/NpnG5QS.pngLet us know how things go. ??
Sigue sin funcionar. Le envío dos capturas de pantalla:
https://www.dropbox.com/t/V92ZU7awOsFGclTm
OK: como se ven los atributos de la ficha de un producto en el que el ATRIBUTO SI SE CARGA.
NO OK: como se ven los atributos de la ficha de un producto en el que el ATRIBUTO NO SE CARGA (antiguamente si, ahora no se qué ha podido pasar).
Hi @alvarodux
It still doesn’t work. I am sending you two screenshots:
https://www.dropbox.com/t/V92ZU7awOsFGclTm
OK: how are the attributes of a product file in which the ATTRIBUTE IS LOADED.
NOT OK: how do you see the attributes of a product file in which the ATTRIBUTE IS NOT LOADED (formerly yes, now I don’t know what could have happened).
I understand that the value of your attributes is not properly loading when you are editing a product on your site, is that correct?
I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.
You can find it via
WooCommerce > Status
. SelectGet system report
and thenCopy for support
. Once you’ve done that, you can paste it into your reply here.If you could also provide the fatal error logs (if any) under
WooCommerce > Status > Logs
.Hi Xue, gracias por contestar. Aquí tienes el informe de sistema:
### WordPress Environment ### WordPress address (URL): https://tiendaelalmazen.com Site address (URL): https://tiendaelalmazen.com WC Version: 7.1.0 REST API Version: ? 7.1.0 WC Blocks Version: ? 8.7.5 Action Scheduler Version: ? 3.5.2 Log Directory Writable: ? WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: es_ES External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 8.0.25 PHP Post Max Size: 128 MB PHP Time Limit: 30 PHP Max Input Vars: 10000 cURL Version: 7.71.0 OpenSSL/1.1.1p SUHOSIN Installed: – MySQL Version: 10.3.37-MariaDB Max Upload Size: 128 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? wp_remote_get() falló. Contacta con to proveedor de alojamiento. 503 ### Database ### WC Database Version: 7.1.0 WC Database Prefix: wp_ Tama?o total de la base de datos: 29.72MB Tama?o de los datos de la base de datos: 22.38MB Tama?o del índice de la base de datos: 7.34MB wp_woocommerce_sessions: Datos: 0.13MB + índice: 0.02MB + Motor InnoDB wp_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB wp_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB wp_woocommerce_order_itemmeta: Datos: 0.09MB + índice: 0.09MB + Motor InnoDB wp_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB wp_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB wp_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB wp_woocommerce_shipping_zone_locations: Datos: 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28 post: 2 product: 471 product_variation: 4 revision: 38 seedprod: 1 shop_coupon: 11 shop_order: 42 shop_order_refund: 1 shop_subscription: 5 tribe_events: 1 tribe_organizer: 1 tribe_rsvp_tickets: 1 tribe_venue: 1 wc_membership_plan: 3 wc_user_membership: 19 wmpc-trash: 217 woocustomemails: 3 wp_global_styles: 1 yaymail_template: 15 yith_wcan_preset: 2 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (37) ### Advanced Custom Fields PRO: por WP Engine – 6.0.5 FiboSearch - AJAX Search for WooCommerce: por Equipo de FiboSearch – 1.21.0 Bacola Core: por KlbTheme – 1.2.2 Contact Form 7: por Takayuki Miyoshi – 5.6.4 CookieYes | Consentimiento de cookies y RGPD: por CookieYes – 3.0.6 Correos Express Plugin: por Correos Express – 3.0.0 Customer Reviews for WooCommerce: por CusRev – 5.9.0 Customize My Account Page For Woocommerce: por WPEverest – 0.4.2 Duplicator Pro: por Snap Creek – 4.5.1 Elementor Pro: por Elementor.com – 3.8.0 Elementor: por Elementor.com – 3.8.1 Envato Market: por Envato – 2.0.7 Facebook for WooCommerce: por Facebook – 3.0.4 Flexible Shipping: por Octolize – 4.17.0 Fs2ps: por Carlos Fillol Sendra – 2.14.3 Site Kit by Google: por Google – 1.88.0 Kirki Customizer Framework: por David Vongries – 4.0.24 Mailchimp for WooCommerce: por Mailchimp – 2.7.6 MC4WP: Mailchimp for WordPress: por ibericode – 4.8.11 Meta Box: por MetaBox.io – 5.6.8 SVG Support: por Benbodhi – 2.5.4 TI WooCommerce Wishlist: por TemplateInvaders – 2.0.15 WooCommerce Cart Abandonment Recovery: por CartFlows Inc – 1.2.20 Premmerce Permalink Manager for WooCommerce: por premmerce – 2.3.7 Variation Swatches for WooCommerce: por Emran Ahmed – 2.0.13 WooCommerce Servired/RedSys Spain Gateway: por José Conti – 18.1.1 WooCommerce Memberships: por SkyVerge – 1.23.0 Pay for Payment for WooCommerce: por Karolína Vysko?ilová – 2.1.7 WooCommerce PayPal Payments: por WooCommerce – 2.0.0 WooCommerce Subscriptions: por WooCommerce – 4.2.0 WooCommerce: por Automattic – 7.1.0 WC Custom Emails Per Product: por Alex Mustin – 2.2.10 Yoast SEO: por Equipo Yoast – 19.10 Eventin: por Themewinter – 3.3.12 WP Mail Logging: por Wysija – 1.10.4 WP Rocket: por WP Media – 3.11.3 Social Chat: por QuadLayers – 6.2.2 ### Inactive Plugins (0) ### ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: – Force SSL: ? Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: etn (etn) external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude_from_catalog (exclude_from_catalog) exclude_from_search (exclude_from_search) exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Base de la tienda: #2087 - /tienda/ Carrito: #14 - /carrito/ Finalizar compra: #15 - /pago/ Mi cuenta: #16 - /mi-cuenta/ Términos y condiciones: #3698 - /terminos-y-condiciones-de-compra/ ### Theme ### Name: Bacola Child Version: 1.1.3 Author URL: Child Theme: ? Parent Theme Name: Bacola Parent Theme Version: 1.2.3 Parent Theme Author URL: https://themeforest.net/user/KlbTheme WooCommerce Support: ? ### Templates ### Overrides: bacola/woocommerce/archive-product.php bacola/woocommerce/cart/cart-empty.php bacola/woocommerce/cart/cart.php bacola/woocommerce/cart/cross-sells.php bacola/woocommerce/cart/mini-cart.php bacola/woocommerce/checkout/form-checkout.php bacola/woocommerce/content-product.php bacola/woocommerce/content-single-product.php bacola/woocommerce/global/breadcrumb.php bacola/woocommerce/global/quantity-input.php bacola/woocommerce/global/wrapper-end.php bacola/woocommerce/global/wrapper-start.php bacola/woocommerce/loop/add-to-cart.php bacola/woocommerce/loop/loop-end.php bacola/woocommerce/loop/loop-start.php bacola/woocommerce/loop/orderby.php bacola/woocommerce/myaccount/form-login.php bacola/woocommerce/myaccount/my-account.php bacola/woocommerce/myaccount/navigation.php bacola/woocommerce/myaccount/orders.php bacola/woocommerce/single-product/meta.php bacola/woocommerce/single-product/price.php bacola/woocommerce/single-product/product-image.php bacola/woocommerce/single-product/rating.php bacola/woocommerce/single-product/related.php bacola/woocommerce/single-product/short-description.php bacola/woocommerce/single-product/stock.php bacola/woocommerce/single-product/up-sells.php bacola/woocommerce/single-product.php ### Memberships ### Restriction mode:: Ocultar solo el contenido Public content:: Productos: 1 item Excluded from discounts:: 1 producto Membership plans:: 3 Suscripción Socio:: Miembros: 16Access method: User account registrationAccess length: Ilimitado Suscripción: No? The plan has purchasing discounts but none are active Suscripción La Caja:: Miembros: 0Access method: Product(s) purchaseAccess length: Ilimitado Suscripción: SiInstallment plan: No Suscripción Premium:: Miembros: 3Access method: Product(s) purchaseAccess length: Ilimitado Suscripción: SiInstallment plan: No? The plan has purchasing discounts but none are active ### Suscripciones ### WCS_DEBUG: ? No Subscriptions Mode: ? Activo Subscriptions Live URL: https://tiendaelalmazen.com Subscription Statuses: wc-active: 3 wc-cancelled: 2 WooCommerce Account Connected: ? No Custom Retry Rules: ? No Custom Retry Rule Class: ? No Custom Raw Retry Rule: ? No Custom Retry Rule: ? No Retries Migration Status: ? Completed Report Cache Enabled: ? Si Cache Update Failures: ? 0 fallo ### Configuración de la tienda ### Country / State: Espa?a — Sevilla ### Suscripciones por pasarela de pago ### Redsys redirección (por José Conti): wc-active: 3 wc-cancelled: 2 ### Compatibilidad de pasarelas de pago ### Redsys redirección (por José Conti): products tokenization add_payment_method refunds pre-orders subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions yith_subscriptions yith_subscriptions_scheduling yith_subscriptions_pause yith_subscriptions_multiple yith_subscriptions_payment_date yith_subscriptions_recurring_amount Bizum (por José Conti): products refunds PayPal: refunds ### WooCommerce PayPal Payments ### Onboarded: ? Shop country code: ES WooCommerce currency supported: ? Advanced Card Processing available in country: ? Pay Later messaging available in country: ? Webhook status: – Vault enabled: ? Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Tracking enabled: ? ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ? Next scheduled: 2022-11-29 11:32:20 +01:00 Options: ? Notes: 31 Onboarding: completed ### Plantillas de TI WooCommerce Wishlist ### Anulaciones: – ### Action Scheduler ### Canceled: 1 Oldest: 2022-11-24 09:26:13 +0100 Newest: 2022-11-24 09:26:13 +0100 Complete: 1.874 Oldest: 2022-10-28 18:05:07 +0200 Newest: 2022-11-28 16:40:05 +0100 Failed: 5 Oldest: 2022-11-04 15:07:36 +0100 Newest: 2022-11-28 11:34:47 +0100 Pending: 6 Oldest: 2022-11-29 13:53:04 +0100 Newest: 2023-11-24 09:24:55 +0100 ### Status report information ### Generated at: 2022-11-28 17:00:55 +01:00
Mis atributos antes funcionaban correctamente y aparecían en el filtro de mi tienda.
Los atributos de los productos antiguos se ven en la ficha del producto pero no se cargan en la pesta?a “atributos” ni tampoco en la tienda.
Y ahora, si creo un producto nuevo, LOS ATRIBUTOS SI SE CARGAN CORRECTAMENTE.
Si quiere puedo enviarle un VíDEO.
Gracias!
Hello @alvarodux,
>Los atributos de los productos antiguos se ven en la ficha del producto pero no se cargan en la pesta?a “atributos” ni tampoco en la tienda.
Can you please navigate to
WooCommerce > Tools
again and try recounting the product terms?
Link to image: https://d.pr/i/in8UmvLook forward to hearing back from you.
Thank you very much but it didn’t work. Attached I send you an example of the appearance of the attributes within the edition of the product.
https://www.dropbox.com/t/R6KR78y7cLkLONhH
Thanks
Please, can someone help me please?
Hi @alvarodux
Firstly, I apologize for the delayed response.
I understand that the attributes are not loading on your site when editing a product, however, it is loading when creating a new product, is that correct?
Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?
If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.
If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.
If this did not resolve the issue, please provide the fatal error logs (if any) under
WooCommerce > Status > Logs
.Let us know how it goes!
I’ve done all the tests and it still doesn’t work. I attached a video so you can see what happens: https://www.dropbox.com/t/MQNEkATrdBqsIOGy
The attributes of any product are no longer linked to the list of actual attributes. You have to add them back to the tab of each product.
Hi there @alvarodux ??
I’ve done all the tests and it still doesn’t work. I attached a video so you can see what happens: https://www.dropbox.com/t/MQNEkATrdBqsIOGy
The attributes of any product are no longer linked to the list of actual attributes. You have to add them back to the tab of each product.
Thanks for reaching back, with further information on this. Let’s figure out why things are not lining up!
From what I gather, while checking the provided video, you are going ahead with entering again all the Attributes for “Caballito del diablo”, and they still do not display on the product’s page.
Es raro, los atributos que salen en la ficha de cada producto no se visualizan como antes. Por ej: no sale el desplegable de cada atributo. Es como si no estuvieran enlazados.
Just to clarify, the store’s System Status Report (SSR) reports the following theme is activated:
### Theme ###
Name: Bacola Child
Version: 1.1.3
Author URL:
Child Theme: ?
Parent Theme Name: Bacola
Parent Theme Version: 1.2.3
Parent Theme Author URL: https://themeforest.net/user/KlbThemeDespite that, you went ahead with trying out using the Storefront theme and the issue persisted. Correct?
I am inquiring, since there are various plugins that point to customizations, that, upon deactivating all except WooCommerce, and activating the Storefront theme, the issue should stop happening. Plugins like:
* Advanced Custom Fields PRO
* Elementor Pro
* Meta BoxWould you mind getting in touch about this, with the site’s host, along with fixing the error listed below, and let us know how that goes, please? Here goes:
Remote Get: ? wp_remote_get() falló. Contacta con to proveedor de alojamiento. 503
Linked here is the related documentation on understanding the WooCommerce System Status Report.
I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.
- This reply was modified 1 year, 11 months ago by anastas10s. Reason: typo
- The topic ‘Atributos desaparecidos’ is closed to new replies.