• Resolved alvarodux

    (@alvarodux)


    Buenas tardes,

    Mi tienda online tiene como filtros los atributos de mis vinos. Sin embargo, ahora han desaparecido. En la ficha de cada producto salen estos atributos pero estos productos ya no aparecen dentro de la fichas de atributos (adjunto imágenes).

    Es raro, los atributos que salen en la ficha de cada producto no se visualizan como antes. Por ej: no sale el desplegable de cada atributo. Es como si no estuvieran enlazados.

    https://www.dropbox.com/t/P2Vf6OhAGb4TfmMD

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Saif

    (@babylon1999)

    Hello @alvarodux,

    If I understand you correctly, you have some missing attributes that are rendered in the product itself but not in the dedicated attributes tab.

    Can you please navigate to WooCommerce > Status > Tools and click the following option?


    Link to image: https://i.imgur.com/NpnG5QS.png

    Let us know how things go. ??

    Thread Starter alvarodux

    (@alvarodux)

    Sigue sin funcionar. Le envío dos capturas de pantalla:

    https://www.dropbox.com/t/V92ZU7awOsFGclTm

    OK: como se ven los atributos de la ficha de un producto en el que el ATRIBUTO SI SE CARGA.

    NO OK: como se ven los atributos de la ficha de un producto en el que el ATRIBUTO NO SE CARGA (antiguamente si, ahora no se qué ha podido pasar).

    Hi @alvarodux

    It still doesn’t work. I am sending you two screenshots:

    https://www.dropbox.com/t/V92ZU7awOsFGclTm

    OK: how are the attributes of a product file in which the ATTRIBUTE IS LOADED.

    NOT OK: how do you see the attributes of a product file in which the ATTRIBUTE IS NOT LOADED (formerly yes, now I don’t know what could have happened).

    I understand that the value of your attributes is not properly loading when you are editing a product on your site, is that correct?

    I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Thread Starter alvarodux

    (@alvarodux)

    Hi Xue, gracias por contestar. Aquí tienes el informe de sistema:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://tiendaelalmazen.com
    Site address (URL): https://tiendaelalmazen.com
    WC Version: 7.1.0
    REST API Version: ? 7.1.0
    WC Blocks Version: ? 8.7.5
    Action Scheduler Version: ? 3.5.2
    Log Directory Writable: ?
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: es_ES
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 8.0.25
    PHP Post Max Size: 128 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 10000
    cURL Version: 7.71.0
    OpenSSL/1.1.1p
    
    SUHOSIN Installed: –
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    Default Timezone is UTC: ?
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    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? wp_remote_get() falló. Contacta con to proveedor de alojamiento. 503
    
    ### Database ###
    
    WC Database Version: 7.1.0
    WC Database Prefix: wp_
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    Tama?o de los datos de la base de datos: 22.38MB
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    ### Post Type Counts ###
    
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    Hide errors from visitors: ?
    
    ### Active Plugins (37) ###
    
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    FiboSearch - AJAX Search for WooCommerce: por Equipo de FiboSearch – 1.21.0
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    Currency Position: right_space
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    Number of Decimals: 2
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    grouped (grouped)
    simple (simple)
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    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude_from_catalog (exclude_from_catalog)
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    exclude-from-catalog (exclude-from-catalog)
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    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Base de la tienda: #2087 - /tienda/
    Carrito: #14 - /carrito/
    Finalizar compra: #15 - /pago/
    Mi cuenta: #16 - /mi-cuenta/
    Términos y condiciones: #3698 - /terminos-y-condiciones-de-compra/
    
    ### Theme ###
    
    Name: Bacola Child
    Version: 1.1.3
    Author URL: 
    Child Theme: ?
    Parent Theme Name: Bacola
    Parent Theme Version: 1.2.3
    Parent Theme Author URL: https://themeforest.net/user/KlbTheme
    WooCommerce Support: ?
    
    ### Templates ###
    
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    bacola/woocommerce/cart/cart-empty.php
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    ### Suscripciones ###
    
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    ### Suscripciones por pasarela de pago ###
    
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    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: ES
    WooCommerce currency supported: ?
    Advanced Card Processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: –
    Vault enabled: ?
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Tracking enabled: ?
    
    ### Admin ###
    
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    coupons
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    Disabled Features: minified-js
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    Daily Cron: ? Next scheduled: 2022-11-29 11:32:20 +01:00
    Options: ?
    Notes: 31
    Onboarding: completed
    
    ### Plantillas de TI WooCommerce Wishlist ###
    
    Anulaciones: –
    
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    Oldest: 2022-11-24 09:26:13 +0100
    Newest: 2022-11-24 09:26:13 +0100
    
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    Oldest: 2022-10-28 18:05:07 +0200
    Newest: 2022-11-28 16:40:05 +0100
    
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    Oldest: 2022-11-29 13:53:04 +0100
    Newest: 2023-11-24 09:24:55 +0100
    
    ### Status report information ###
    
    Generated at: 2022-11-28 17:00:55 +01:00
    
    Thread Starter alvarodux

    (@alvarodux)

    Mis atributos antes funcionaban correctamente y aparecían en el filtro de mi tienda.

    Los atributos de los productos antiguos se ven en la ficha del producto pero no se cargan en la pesta?a “atributos” ni tampoco en la tienda.

    Y ahora, si creo un producto nuevo, LOS ATRIBUTOS SI SE CARGAN CORRECTAMENTE.

    Si quiere puedo enviarle un VíDEO.

    Gracias!

    Saif

    (@babylon1999)

    Hello @alvarodux,

    >Los atributos de los productos antiguos se ven en la ficha del producto pero no se cargan en la pesta?a “atributos” ni tampoco en la tienda.

    Can you please navigate to WooCommerce > Tools again and try recounting the product terms?


    Link to image: https://d.pr/i/in8Umv

    Look forward to hearing back from you.

    Thread Starter alvarodux

    (@alvarodux)

    Thank you very much but it didn’t work. Attached I send you an example of the appearance of the attributes within the edition of the product.

    https://www.dropbox.com/t/R6KR78y7cLkLONhH

    Thanks

    Thread Starter alvarodux

    (@alvarodux)

    Please, can someone help me please?

    Thread Starter alvarodux

    (@alvarodux)

    @xue28, @babylon1999, please, can someone help me please?

    I’m under a terrible deadline.

    Thanks!

    Hi @alvarodux

    Firstly, I apologize for the delayed response.

    I understand that the attributes are not loading on your site when editing a product, however, it is loading when creating a new product, is that correct?

    Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Let us know how it goes!

    Thread Starter alvarodux

    (@alvarodux)

    I’ve done all the tests and it still doesn’t work. I attached a video so you can see what happens: https://www.dropbox.com/t/MQNEkATrdBqsIOGy

    The attributes of any product are no longer linked to the list of actual attributes. You have to add them back to the tab of each product.

    Hi there @alvarodux ??

    I’ve done all the tests and it still doesn’t work. I attached a video so you can see what happens: https://www.dropbox.com/t/MQNEkATrdBqsIOGy

    The attributes of any product are no longer linked to the list of actual attributes. You have to add them back to the tab of each product.

    Thanks for reaching back, with further information on this. Let’s figure out why things are not lining up!

    From what I gather, while checking the provided video, you are going ahead with entering again all the Attributes for “Caballito del diablo”, and they still do not display on the product’s page.

    Es raro, los atributos que salen en la ficha de cada producto no se visualizan como antes. Por ej: no sale el desplegable de cada atributo. Es como si no estuvieran enlazados.

    Just to clarify, the store’s System Status Report (SSR) reports the following theme is activated:

    ### Theme ###

    Name: Bacola Child
    Version: 1.1.3
    Author URL:
    Child Theme: ?
    Parent Theme Name: Bacola
    Parent Theme Version: 1.2.3
    Parent Theme Author URL: https://themeforest.net/user/KlbTheme

    Despite that, you went ahead with trying out using the Storefront theme and the issue persisted. Correct?

    I am inquiring, since there are various plugins that point to customizations, that, upon deactivating all except WooCommerce, and activating the Storefront theme, the issue should stop happening. Plugins like:

    * Advanced Custom Fields PRO
    * Elementor Pro
    * Meta Box

    Would you mind getting in touch about this, with the site’s host, along with fixing the error listed below, and let us know how that goes, please? Here goes:

    Remote Get: ? wp_remote_get() falló. Contacta con to proveedor de alojamiento. 503

    Linked here is the related documentation on understanding the WooCommerce System Status Report.

    I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.

    • This reply was modified 1 year, 11 months ago by anastas10s. Reason: typo
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