Dear JB-1985 ,
Thank you for contacting us.
Please, be kindly informed that we have checked your website and most probably the conflict comes from the theme or from one of your plugins. Kindly asking you to change your current WordPress theme to a default theme for a couple of minutes and check if the issue still exists. Also, please, deactivate other plugins to check if the issue is connected with other plugins (you will not lose any data you have currently, it will be kept in the database).
Please, note that we have also noticed <noscript> tags in your code, which can also cause an issue.
Looking forward to your updates
Thank you
Dear bethplummer,
Thank you for contacting us.
Kindly asking you to provide us with your website link so that we could be able to check the reason of the issue you have faced.
Looking forward to hearing from you soon
Thank you