Astra Theme issue

  • mybandi

    (@mybandi)


    4 years ago

    Hello folks,

    I am having issue with my Astra theme can anyone help please ?? ?

    1. Sidebar can edit

    2. Can’t customize

    3. Rank math plugin is also closed

    Elementor is also giving some issue (I enable safe mode for editing post pages). I don’t know other issue also. But the main issue i am worried about (My website design has been changed ??

    Please note : I have deactivated plugins but issue is still on my site. When i changed theme customize bar was good working. Can anyone help me please ?

    I replied to Astra support team but they have not responded me (24 hours +).

Viewing 2 replies - 1 through 2 (of 2 total)
  • awakekat

    (@awakekat)

    I am having issues too. I have made my own page templates through the Elementor Theme Builder. I literally built my own Header, Footer and Single Page Template. I was at first using Hello and I then switched to Astra. I know that I am having to use custom shortcodes I have installed the Astra Child Theme. When I go to activate the sidebars nothing happens. I have activated them in the Customizer and on the specific Page in question. Need some help. Thanks

    • This reply was modified 4 years ago by awakekat.

    Hello @mybandi

    Sorry for the delay due to the weekend and Sale period which might have caused the delay.

    I can see we have responded and followed up last week, please feel free to get back to us on the ticket so that we can help you out further. ??

    ——

    @awakekat

    We would need some more details, can you help us with a screencast of the issue.

    As if you are using the theme with Sidebar and required widgets from the Appearance > Widgets.

    In the meanwhile, do check for the relevant settings of the page if it has Sidebar enabled.

    Looking forward to hearing from you.

    Regards,
    Suman

Viewing 2 replies - 1 through 2 (of 2 total)
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