Assistant doesn’t save settings

  • Resolved dieserlenny

    (@dieserlenny)


    1 month, 3 weeks ago

    I want to use Complianz on a website. I installed the plugin and started the wizard. I added all the information I was asked for (I simply followed all the steps of the wizard) but at the last step of the wizard it says:

    “There are 14 questions that are required to complete the wizard. Not all required fields are completed yet. Please check the wizard to complete all required questions.”

    Below this message is a list of the questions I allegedly did not answer. When I click on one of them, the wizard takes me back to the question, which I already answered. It even shows my answer. So for some reason it seems like the wizard saves my answers but doesn’t know it did.

    Below these questions are two check marks named “show consent banner” and “enable cookie and script blocker”. When I check these, I can click on the blue “finish” button. After clicking the button, the wizard takes me to the customization of the banner.

    Obviously I did click on “save” on every step of the wizard.
    When I go back to the dashboard after finishing the wizard, there are two urgent tasks saying “Your site is not configured to show a consent banner at the moment.” and “Not all fields have been entered, or you have not clicked the ′finish′ button yet.” But I did click the finish button.

    Does anyone of you have an idea where this problem comes from and how I can fix it?

    I use WordPress (single site) with Elementor Pro. My PHP version is v8.2.22. I tried to set up the plugin on Chrome and Safari. There are no caching- or security plugins installed (yet). I used complianz on multiple sites in the past, so I know how to set it up. I had this issue a few months back on another site, but back then I just replaced complianz with another plugin because I was in a hurry so I didn’t find out how to fix the error.

    Thanks in advance!!

    P.S.: Please excuse any language errors, english is not my mother tongue.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support leonardoiub

    (@leonardotamion)

    Hello,

    thanks for your message.

    I checked your website but I don’t see our banner activated, could you please activate it and send us a video about the configuration you make?

    Thread Starter dieserlenny

    (@dieserlenny)

    Hi, thank you for your fast response!

    I wasn’t able to reactivate the plugin yet, but I found something that might help.
    I worked on another website, which is hosted elsewhere, and the plugin worked perfectly fine. So it seems like it is not working with one specific hosting company (strato.de).

    Do you have an idea what the reason for this could be?

    Thanks in advance!

    Plugin Support leonardoiub

    (@leonardotamion)

    Hello,

    thanks for the feedback.

    They may be implementing a specific firewall logic which is blocking our plugin, could you ask them to check it?

    Thread Starter dieserlenny

    (@dieserlenny)

    Hello,

    thanks again for the fast response. I issued a support ticket, where I described the problem to the support of strato.de. I will tell you as soon as they answer. Please do not close this thread.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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