Assistance Needed with Plugin Installation Issue

Dear @beyondthreadsltd

Thank you for choosing our plugin.

We apologize for the inconvenience.

Please enable debugging on your site and let us know more details about the error.

Add below lines to your wp-config.php file to enable debugging and debug log.
define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );

After enabling debug and getting errors inside the debug.log file disable debugging by setting true to false in above lines like the below example.
define( ‘WP_DEBUG’, false );
define( ‘WP_DEBUG_LOG’, false );

Best regards

Dear AsanaPlugins,

Thank you for your prompt response and guidance on debugging. As I’m not familiar with this process, I’d appreciate your assistance. I can create an admin account for you, I’ll gladly provide access for you to check the settings securely.

Best regards,

Dear @beyondthreadsltd

It is an easy process that is explained here.

Add below lines to your wp-config.php file to enable debugging and debug log.
define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );

After enabling debug and getting errors inside the debug.log file disable debugging by setting true to false in above lines like the below example.
define( ‘WP_DEBUG’, false );
define( ‘WP_DEBUG_LOG’, false );

The debug.log file is inside the wp-content/plugins folder.

If you need a premium support please contact us here.

Best regards