Assistance Needed: Issue with Measurement Input

  • Resolved mazdak23

    (@mazdak23)


    5 months, 1 week ago

    Hello Support Team,

    I am experiencing an issue with the “Flexible Quantity – Measurement Price Calculator for WooCommerce” plugin on my website. Whenever I enter a value in the square meter (m2) field, I receive the following error message: “Enter the multiple of the digit 1.”

    Here are the details of the problem:

    • Description of the Issue:
      • The error occurs when entering a value (e.g., 16.00) in the square meter (m2) field on the product page.
      • The input seems to only accept multiples of the digit 1, which is not practical for our product pricing calculations.

    Steps I Have Taken to Resolve the Issue:

    1. Checked the product settings to ensure the input field is correctly configured.
    2. Verified that the plugin settings allow the input format needed (e.g., decimals).
    3. Updated the plugin to the latest version.
    4. Reviewed the plugin documentation for any relevant settings or configurations.
    5. Searched online for similar issues and potential solutions.

    Could you please provide guidance on how to configure the plugin to accept decimal values or any format other than strict multiples of 1? If this requires a custom code snippet or specific settings adjustment, detailed instructions would be greatly appreciated.

    I am looking forward to your assistance in resolving this issue as it is critical for the accurate pricing of our products.

    Thank you for your support.

    Best regards,

    Mazdak

    Landtiles.co.uk

    email: [email protected]

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support rzepsen

    (@rzepsen)

    Hi mazdak23

    Thank you for contacting us. Could you tell me your WordPress, WooCommerce and PHP versions you are use on your store?

    I will be appreciated if you send me product setup screens. I need to reproduce your product configurations on my test environment. I mean flexible quantity tab set up screen.

    Kind regards,

    Thread Starter mazdak23

    (@mazdak23)

    wordpress version: 6.5.4

    PHP version: 7.4.33

    Woocommerce version: 8.9.3

    also I changed sq m unit to m2

    Thread Starter mazdak23

    (@mazdak23)

    image:

    Plugin Support rzepsen

    (@rzepsen)

    Hi mazdak23

    Ok, many thanks. Could you tell me why it’s practical in your case to enter multiples in this format (16.00)? No one has reported this so far, and we would like to know the potential of such a possibility. I am raising the question of a possible plugin modification.

    Thread Starter mazdak23

    (@mazdak23)

    Hi,

    Thank you for your message. In the field of tile sales, it is common for customers to need to enter specific quantities that may not be whole numbers, such as 16.55 square meters. This is because tile quantities are often calculated to cover specific areas that rarely conform to whole numbers. Ensuring that users can enter decimal values is crucial for accuracy in orders and estimates. This functionality is important to meet the practical needs of our customers and provide precise measurements and pricing.

    If it’s possible to address this issue with a code modification, I would appreciate it if you could provide the necessary code.

    Plugin Support rzepsen

    (@rzepsen)

    Hi mazdak23

    Many thanks for clarification. Try to set increament as follows. It will allow your customer place 16.00 value on your product page.

Viewing 6 replies - 1 through 6 (of 6 total)
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