Assistance Needed: Domain Change Issue & Backup Restoration with Active

  • Resolved lascanasbeachretreat

    (@lascanasbeachretreat)


    1 year, 4 months ago

    Hi UpdraftPlus Forum,

    I’m in a challenging situation after attempting to change my WordPress site’s domain and would greatly appreciate your expertise.

    • Initiated a domain switch from beachcomberdr.com/admin to lascanasbeachretreat.com.
    • The admin interface froze mid-process, leading to my closing the browser. Now, any login attempt redirects to the new domain with a security warning.
    • Logging into my WordPress account with my original email does not show the new domain, just an old, retired site.

    To add to my woes, I had sought advice from both WordPress forums and www.remarpro.com, only to be redirected back here with the hope that the UpdraftPlus community might have the answers.

    The core of my dilemma lies in my UpdraftPlus backup. I am hesitant to create a new WordPress account to restore my backup because I fear I’ll end up with duplicate subscriptions for both WordPress and Elementor Pro, which could be a needless additional expense.

    Is there a way to restore my UpdraftPlus backup without having to create a new account, or to ensure that my current subscriptions will be recognized and not duplicated? Any guidance on how to proceed without risking further complications would be a lifesaver.

    Looking forward to any advice you may have.

    Best regards,
    Reece

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Apologies for the late response.

    Is there a way to restore my UpdraftPlus backup without having to create a new account, or to ensure that my current subscriptions will be recognized and not duplicated?

    If you are using the same domain then it should not create a duplicate. It will just refresh the connection to our license server.

    Also, to help us work out the cause of your problem, can you please send us a copy of the restoration?log?
    You can find this log in the ‘wp-content/updraft’ directory of your site via FTP.
    You can send the log file as an attachment or copy the contents into an online tool (such as?https://pastebin.com/ )

    Best Wishes,
    Bryle

Viewing 1 replies (of 1 total)
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