assistance cleaning up unknown subscriptions

  • Resolved gpb68

    (@gpb68)


    1 week, 6 days ago

    I have 3 subscriptions on my page that are unknown and are causing scheduled action errors and I would like some help to get them cleared up

    example of the error

    Affected events:subscription payment for unknown

    error from scheduled action log

    2024-11-15T20:55:44+00:00 Error scheduled action 114240 (subscription payment) failed to finish processing due to the following exception: Subscription doesn’t exist in scheduled action: 7795 in /var/www/html/wp-content/plugins/woocommerce-subscriptions/includes/gateways/class-wc-subscriptions-payment-gateways.php:77

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  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @gpb68,

    Thanks for reaching out.

    I understand you’re facing issues with unknown subscriptions.

    Just to clarify, this particular forum is meant for general support with the core functionality of WooCommerce itself. For assistance with the WooCommerce Subscriptions plugin, I suggest you contact us at <a href=“https://woo.com/my-account/contact-support/”>Woo.com?> My Account > Support</a>. You may need to create an account before you can access that page.
    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

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