Assign Conversation To Multiple Teammates

Is it possible to notify all teammates if a conversation has started? Yes, it is. And it’s simple. You need to assign the incoming conversations to a team shared with all your teammates.

When a conversation is started normally will be assigned automatically to the first teammate that has created the app.

To change this behaviour you need to Create a new team to assign your conversation by default. Once you have created your team goes to your Project Setting.

On the left menu go to Smart Assignment Rules

Once you are here change the assigner to your new Team just created.

That’s it! Now all the conversations will be assigned to the team you’ve just chosen.