Ask for Support Requirements

  • Plugin Author Sofyan Sitorus

    (@sofyansitorus)


    1 year, 7 months ago

    Hi there,

    We want to assist you in the best possible way, and for that, we kindly request that you provide us with some information. This will allow us to understand your issue and provide an appropriate solution. Please fill out the following details:

    • What is the current version of WordPress that you are using?
    • What is the current version of WooCommerce that you are using?
    • What is the name and version of the theme that you are using?
    • What is the version of Woongkir that you have installed?
    • Please provide us with a step-by-step explanation of how to reproduce the issue you are encountering.
    • What were the expected results when performing the steps above?

    Additionally, if you could provide us with a screen recording of the issue you are encountering, that would be extremely helpful. You can use tools like Loom, Cleanshot, or CloudApp to record your screen and share the link with us. This will allow us to visually understand the issue and provide a more accurate solution.

    Once we receive this information, we will be able to determine the root cause of your problem and provide you with the appropriate solution.

    I appreciate your cooperation, and please let us know if you have any further questions or concerns.

    Best regards,
    Sofyan

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