As admin, Im not allowed to add new user

  • Resolved rachguiatel

    (@rachguiatel)


    5 years, 8 months ago

    Hi there,

    I am logged as the only admin in WP however the function “Add New User” is not activated. I am only allowed to add “Existing User”. How do I change that?

    Same with plugins.. it does not show the option “Add new plugin” to me..

    Help!

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @rachguiatel,

    That is strange! If you are an admin then you should be able to add users and plugins. First of all, please deactivate ALL your current active plugins, and change your current theme with a default one, like Twentyseventeen, then try to add a new user from your dashboard.

    If these actions solve your problem, then it will be probably a plugin that is not compatible with another one or is not well coded. Activate them one by one to find which one is causing the mistake.

    Please let me know if this solves your issue.

    Thread Starter rachguiatel

    (@rachguiatel)

    Yes, it is weird. Is there a WP support contact number or email?

    Hi @rachguiatel,

    Yes, you can contact us at [email protected].

    Regards!

Viewing 3 replies - 1 through 3 (of 3 total)
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